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Message |
    
red
Citizen
Username: Redy67
Post Number: 5834
Registered: 2-2003
| | Posted on Saturday, June 17, 2006 - 10:33 pm: | 
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The family went to Target this morning to buy a pool for the kids. We get home and hubby tries to set it up. After about a half an hour trying different things, we realize there are several parts missing.
I drive back to Target (22) tell them the problem. She says no problem, just get another one we will exchange it for you. (At this point after missing parts, driving back to Target on a beautiful Saturday afternoon and standing in line for entirely too long I am a little aggitated)
I go, get the new pool. I ask her if I can open it, I don't want the same thing happening again. She says go ahead. I open it up, and low and behold it is missing parts. I put it on the counter extremely frustrated and said "I just want my money back at this point"
To which she replies "I am not taking it back until you but in the box" I said are you kidding me? You are selling defective merchandise, and want me to try and get this back in the box???? She than takes the next person in line ignoring me. I ask to see her manager. She says "uh Manager, can you come over here" helps the next person. So now I am steamed. Cut my losses stuffed it back in the box and was LIVID.....
One of her co-workers says "what's the problem you just don't want to put it in the box?" (at this point I realize I am over-reacting but am mad, but if you have ever tried to put a blow-up pool back into the box, not the easiest thing) I just replied, yes, you are giving poor customer service, selling defective merchandise and don't seem to care.
So needless to say....I am still, well, mad. |
tom
Citizen
Username: Tom
Post Number: 5122
Registered: 5-2001
| | Posted on Saturday, June 17, 2006 - 10:39 pm: |
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I had a similar problem at Ikea today. I bought a cheap bookshelf set, but couldn't find the shelf hardware. The guy in the customer pickup area said that I could get them at customer service after I checked out. So after I check out, I go over to the bins by customer service, and they're not there. I get the attention of someone behind the counter, and they say, "sure we can get those for you just take a number. "
They had just called "80," and the next number from the machine was "03."
I told the guy that I had to pick my daughter up to take her to work in ten minutes, and if I was going to wait in line for anything it was going to be to get my money back. He basically said, "go ahead." It wasn't until I pulled another counterperson aside and basically demanded them that she spent the 90 seconds necessary to get them. |
red
Citizen
Username: Redy67
Post Number: 5837
Registered: 2-2003
| | Posted on Saturday, June 17, 2006 - 10:41 pm: |
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Tom, glad you were at least able to get satisfaction. It just amazes me how customer service has gone completely down hill. Last month I was shopping to by a new wardrobe for my job; prepared to spend a good amount of money. Apparently none of the stores I went into seemed to want it, they were to interested in what happened to so and so last night... |
K_soze
Citizen
Username: K_soze
Post Number: 402
Registered: 11-2005
| | Posted on Sunday, June 18, 2006 - 11:15 am: |
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This is why I don't go shopping in this area. Especially the stores along 22 like target, home depot, wal mart. I find that the employees are lazy, they don't want to work, they're rude, and they don't know crap about what they're selling. I had to go to the Home Depot on 22 while working at someone's house in the area, I asked for the window wells ( I know they're usually by the builing materials but ) guy #1 says we dont have them. I say I've seen them before, I know you have them in 2 sizes and they're the metal ones. He gets guy # 2 who directs me to the wrong place. I decide to walk every inch of the store, I find them by the drop ceiling supplies!!???? Now I'm fully pissed off, when I see no line I get some relief....I stand there in shock while this bitch finishes here phone conversation. I grabbed the gun/scanner thing and tried to scan it (wouldn't work) she asked what I was doing to which I replied "your F'ing job" she rolled her eyes and proceded to check me out. |
Soparents
Citizen
Username: Soparents
Post Number: 1174
Registered: 5-2005
| | Posted on Sunday, June 18, 2006 - 11:25 am: |
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Target are a nightmare. Too long to post it all here, but last month I took both girlies to get some new shoes. We spent 30 mins shopping for 4 pairs each. At the end we couldn't find my oldests shoes. 30 minutes we hunted. Now, these shoes were about 9-10 months old and she loved them so they were well worn... finally I approached a Target employee putting shoes back in boxes and on racks. In my mind, someone had walked off with them. My daughter was tears, my youngest was telling her she was going home barefoot... I asked if the associate had seen anyone with "old" shoes and described them. She said that she had seen them "Somewhere", and then took us around all the shoe racks, and finally reached up into a box on the top rack and pulled out my daughters shoes and simply said "I didn't think we sold this type...." and walked off. These shoes were dirty, smelled of feet and were well worn!!!
I'm almost 6 feet tall and there was no way I could see in that box and why would I look in a box anyway. let alone the top shelf!!!
I wrote to corporate, purely to let them know what was going on, they e-mailed wanted my receipt No. etc so that they could "alert the store manager that more training was needed" and that was all I heard (I sent the receipt info..)
That was the Route 10 store, so they are all the same... |
Pippi
Supporter
Username: Pippi
Post Number: 2364
Registered: 8-2003
| | Posted on Sunday, June 18, 2006 - 11:25 am: |
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red - I had trouble at Target's customer disservice counter yesterday, too!
I don't know why I continue to shop there....I guess you get what you pay for. I will definotly be thinking twice before I spend money there again. And I will never ever purchase anything online. They make it so diffcult to return online purchases in stores. |
red
Citizen
Username: Redy67
Post Number: 5849
Registered: 2-2003
| | Posted on Sunday, June 18, 2006 - 2:24 pm: |
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Pippi--too funny! After I left I was thinking everyone in the store must think I am some looney  The way you are treated there is ridiculous! |
canismajor
Citizen
Username: Canismajor
Post Number: 424
Registered: 7-2001
| | Posted on Sunday, June 18, 2006 - 6:26 pm: |
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Last weekend I was in Richmond, VA and did a fair amount of shopping. It was like dying and going to heaven....salespeople were courteous and attentive, stores were clean and organized, from Wal-Mart on up to Saks. It was a far cry from the darwinian exercise that is a weekend shopping foray on Rt. 22. How is it that the living in NASCARville ends up being so much more civilized than here? It's so ironic. |
las
Citizen
Username: Las
Post Number: 1884
Registered: 10-2003
| | Posted on Sunday, June 18, 2006 - 8:08 pm: |
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So Red: did you get a pool? |
red
Citizen
Username: Redy67
Post Number: 5855
Registered: 2-2003
| | Posted on Sunday, June 18, 2006 - 8:17 pm: |
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I did. I just got a different one, the kids LOVE it and have been playing all day today and yesterday. How was your weekend las? |
las
Citizen
Username: Las
Post Number: 1885
Registered: 10-2003
| | Posted on Sunday, June 18, 2006 - 8:50 pm: |
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Oh, good - glad it all worked out.
Fine weekend here - socialized enough; napped enough. |
red
Citizen
Username: Redy67
Post Number: 5858
Registered: 2-2003
| | Posted on Sunday, June 18, 2006 - 8:52 pm: |
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Napping, very important, socializing perfect good to hear! |
Duncan
Supporter
Username: Duncanrogers
Post Number: 6556
Registered: 12-2001
| | Posted on Sunday, June 18, 2006 - 9:41 pm: |
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Customer Service in and around this area (in many places, certainly not all) is an OXYMORON |
Ily
Citizen
Username: Ily
Post Number: 247
Registered: 7-2004
| | Posted on Monday, June 19, 2006 - 3:08 am: |
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I was at Home Depot, buying a 3 foot length of wood. It's sold by the foot, and their ruler is measured from the floor. The cashier holds the wood 3 feet off the ground and charges me for 6 feet. I say, "this isn't 6 feet." She puts it up to the ruler again, 3 feet off the ground and says it's 6 feet. I say I'm six two and the wood isn't nearly as long as I am tall. She walks over to a manager and points at me like I'm trying to rip off the store. The manager looks at the wood, talks to her and he turns around and walks away. The cashier comes back angry, rings up 3 feet and then I leave.
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Soparents
Citizen
Username: Soparents
Post Number: 1229
Registered: 5-2005
| | Posted on Monday, June 19, 2006 - 7:53 am: |
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I'm surprised people like this had the intelligence to complete the application form, or maybe those that could complete them didn't get the jobs???
It certainly seems that way... |
LilLB
Citizen
Username: Lillb
Post Number: 1809
Registered: 10-2002
| | Posted on Monday, June 19, 2006 - 8:35 am: |
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Ily - That's classic!
I feel like I've "dumbed down" my expectations of cashiers. It's really ashame. It seems like it's too much to ask for a cashier to really be fully "on the job." Instead of paying attention to you as the customer and what they're supposed to be doing for you, they're getting cell phone calls, chatting with other people there, mumbling when they actually do talk to you -- and to boot - they're often bitching about how bad their job is. They're not even really doing their job! I've been a cashier before -- it's not that hard to pay attention and be at least half-way pleasant... |
Spare_o
Supporter
Username: Spare_o
Post Number: 428
Registered: 9-2003
| | Posted on Monday, June 19, 2006 - 12:21 pm: |
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I have had to, on more than one occasion, tell the deli counter staff that 2/3 of a pound is 0.66 on their scale. |
ReallyTrying
Citizen
Username: Reallytrying
Post Number: 732
Registered: 1-2003
| | Posted on Monday, June 19, 2006 - 1:20 pm: |
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As for Home Depot, have you tried the new one on springfield in Newark? I've been in there twice and the experience has been very pleasant. They have sufficient staff who actually HELP. |
Psychomom
Citizen
Username: Psychomom
Post Number: 179
Registered: 5-2005
| | Posted on Monday, June 19, 2006 - 2:43 pm: |
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my daughter was on the phone with Verizon trying to get a line for her computer. She doesn't have a home phone as she uses her cell phone for all communication. Well Verizon doesn't understand that apparently.
Any way she got shifted to 7 different people, no one could help. And the guy at Verizon said "you should change your carrier, that signal from your cell phone is terrible" She told them that THEY were the carrier and oops they suddenly got disconnected after spending almost 45 minutes on the phone and problem still not resolved. |
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