| Author |
Message |
    
hello
Citizen
Username: Hello
Post Number: 67
Registered: 7-2003
| | Posted on Thursday, August 21, 2003 - 3:04 pm: |     |
has anyone else had this happen to them?
my wife set up verizon service for us when we moved to maplewood. we wanted to change something, and they refused to do it for us, saying we had put a passcode on the account and must recall it. well, my wife assures me we did no such thing, and after about 30 minutes of arguing with them about it they told us the first letter of the passcode, and we were together certain, again, we did no such thing. anyway, they refuse to (lower our bill) change our service until we remember it. |
ajc
Citizen
Username: Ajc
Post Number: 1790
Registered: 9-2001
| | Posted on Thursday, August 21, 2003 - 3:16 pm: | |
"they refuse to (lower our bill) change our service until we remember it."
So change your provider! I get good and reasonable service from AT&T...
___________________________________________________________________
Waiting for an all-day Jitney, less traffic and more parking all around our community…
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duncanrogers
Citizen
Username: Duncanrogers
Post Number: 686
Registered: 12-2001
| | Posted on Thursday, August 21, 2003 - 3:29 pm: | |
Sadly changing providers before the "contract" expires can carry a hefty penalty. |
amandacat
Citizen
Username: Amandacat
Post Number: 209
Registered: 8-2001
| | Posted on Thursday, August 21, 2003 - 5:24 pm: | |
I think Hello is referring to Verizon home (landline) service, which -- unlike cellular service -- doesn't involve contracts.
And from what I understand, phone accounts are "password protected" these days to keep unauthorized people from your switching long distance carrier without your permission, a practice called "slamming" that was happening with alarming frequency in the last few years. It's supposed to be for the customer's benefit, not that that's much of a comfort given your current quandary, Hello . . . |
themp
Citizen
Username: Themp
Post Number: 143
Registered: 12-2001
| | Posted on Thursday, August 21, 2003 - 6:06 pm: | |
I have been trying to get a second EZ Pass, but they can't change my account until I supply the PIN I selected 4 years ago and then forgot. In fact, they still send bills to my old address, and won't update my account unless I remember the PIN. They said I can change my account in writing, since then they would have my signature as "proof".
So I sent them a written request that never got any response. I was so irritated when I spoke to them on the phone that I said I was going to cancel, but of course, I couldn't... |
Brett
Citizen
Username: Bmalibashksa
Post Number: 83
Registered: 7-2003
| | Posted on Thursday, August 21, 2003 - 7:16 pm: | |
I have 4 passwords and 4 pin codes.
1 Banking and credit cards
2 Amazon, BN, purchasing sites
3 internet connections, work sign ins
4 message boards, websites
I can kind of keep track of them by how much they might hurt if lost/stolen
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redY67
Citizen
Username: Redy67
Post Number: 82
Registered: 2-2003
| | Posted on Thursday, August 21, 2003 - 8:43 pm: | |
hello, try calling back and asking for a supervisor. Usually if you keep going up in the ranks, they will help you out! |
vermontgolfer
Citizen
Username: Vermontgolfer
Post Number: 67
Registered: 12-2002
| | Posted on Thursday, August 21, 2003 - 8:56 pm: | |
Better yet, remember your password. That's of course if you ever gave it to them in the first place.
Sorry, a bit testy, been a rough day! |
themp
Citizen
Username: Themp
Post Number: 144
Registered: 12-2001
| | Posted on Friday, August 22, 2003 - 10:39 am: | |
Hello, I did, thank you. |
Joan
Citizen
Username: Joancrystal
Post Number: 1870
Registered: 5-2001
| | Posted on Friday, August 22, 2003 - 11:53 am: | |
I know its too late now but for the next time: Select an unlikely place that you will remember (this part is important). Write down all you PIN numbers, passcodes, etc. on a sheet of paper and place the sheet of paper in the place you have selected. Do NOT make these entires in code (suppose you forget the code you used)? You also need to remember to update the sheet whenever these PIN numbers, passcodes, etc. change.
Having a back-up copy on a floppy disk wouldn't hurt either provided you can remember which disk you placed the file on and where you filed the disk. |
OK, it's Tom Reingold
Citizen
Username: Noglider
Post Number: 389
Registered: 1-2003
| | Posted on Friday, August 22, 2003 - 5:28 pm: | |
themp, cancel the credit card that is paying your EZ pass. Or rather, change the credit card number. It's a pain, but I have found this to be a useful exercise, to keep track of who has my information.
Tom Reingold
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cppkqp
Citizen
Username: Cppkqp
Post Number: 8
Registered: 8-2002
| | Posted on Saturday, August 23, 2003 - 4:25 pm: | |
I keep a coded list of PINs and passcodes, but only my husband and I can decipher it. For example, if the list says the passcode is dog-year, it is my childhood pet's name, followed by the year my parents got married. Few people looking at it would understand the references. |
compsy
Citizen
Username: Compsy
Post Number: 73
Registered: 1-2002
| | Posted on Saturday, August 30, 2003 - 9:08 am: | |
I would xerox your latest phone bill, and then send it in with a letter requesting contact with customer service regarding the problem. Refer to the full phone account number (phone # plus 3 digits at the end), and remind them that you choose to do business with them, you appreciate their efforts to keep your account secure, but you are the legitimate account owner and wish to make changes to it. |
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