| Author |
Message |
    
jamie
Moderator
Username: Jamie
Post Number: 330
Registered: 6-2001
| | Posted on Tuesday, September 2, 2003 - 12:46 am: |     |
Ok, I've had a Netflix subscription on two occasions. Last time I had it, it was really good - fast turnover, etc. On both occasions it took them forever to receive my final DVD and ended up costing me another month's billing. Why did they get my DVDs back in one or two days, but the final one takes around two weeks? Has this happened to anyone else? |
OK, it's Tom Reingold
Citizen
Username: Noglider
Post Number: 433
Registered: 1-2003
| | Posted on Tuesday, September 2, 2003 - 6:12 pm: | |
No, because I have never cancelled. Why did you cancel? I am a very satisfied customer.
I lost five DVD's, so I reported them lost, and they (rightfully) charged me. It was only about $21 each. Months later, I found them, and I returned them. They gave me full credit. Actually, I kept one, because I like it so much.
Don't gripes belong in the soapbox? ;-)
Tom Reingold
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jamie
Moderator
Username: Jamie
Post Number: 332
Registered: 6-2001
| | Posted on Wednesday, September 3, 2003 - 12:24 am: | |
Ok, moved gripe to soapbox. I was satisfied, just wanted to cancel for a few months. Just found it funny on two occasions that it took an usually long time for the last DVD to get returned. |
jgberkeley
Supporter
Username: Jgberkeley
Post Number: 3111
Registered: 5-2001
| | Posted on Wednesday, September 3, 2003 - 2:56 am: | |
Gee, I've never had a problem. In 4 years I've lost 2 DVD's in the mail. Never have I been charged for the loss.
Jamie, did you make fun of them in your act? |
DrFalomar
Citizen
Username: Drfalomar
Post Number: 12
Registered: 7-2003
| | Posted on Wednesday, September 3, 2003 - 9:51 am: | |
There was a study, linked to on Slashdot, that showed how the more dvd's you get from Netflix, the slower they come, the implication being that the people who are getting the most value out of the service (that is, getting the most dvd's per month) are being denied the best service so as to raise, effectively, the rental cost of each dvd.
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OK, it's Tom Reingold
Citizen
Username: Noglider
Post Number: 435
Registered: 1-2003
| | Posted on Wednesday, September 3, 2003 - 10:07 am: | |
When I started with netflix, the only mailing address was in San Jose, CA. After a while, they had one in Flushing, NY. Now they have one in New Brunswick, NJ. It takes one day to get mail there. I left a DVD in my home mailbox yesterday, and I just got email that they received it. That's less than 24 hours. Maybe the rumor about top-level subscribers isn't true any more, because they have more distributed shipping. I really doubt they would slow things down to make money. I believe they want happy customers.
I've heard that netflix's biggest marketing problem is that potential customers don't understand the business model. When you explain to them how it works, they still ask what the late fees are or how long they can hold the DVD's.
Tom Reingold
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jamie
Moderator
Username: Jamie
Post Number: 333
Registered: 6-2001
| | Posted on Wednesday, September 3, 2003 - 10:34 am: | |
Ok, maybe I didn't explain my gripe. My question is this:
Has anyone cancelled with Netflix?
If yes, did the last DVD returned take an abnormally long time to reach them? Due to this last DVD taking 2 weeks to reach them - you got billed for another month.
I'm just accusing them of receiving the last DVD but not registering that they received it until my next billing cycle.
The service is great, I'll probably sign up again at some point. I just think it's bad business if my accusation is true.
They're not in my act yet. |
OK, it's Tom Reingold
Citizen
Username: Noglider
Post Number: 438
Registered: 1-2003
| | Posted on Wednesday, September 3, 2003 - 10:40 am: | |
The fact that I drifted off the topic doesn't mean that I didn't understand your gripe. I just don't know if they do that.
You could complain and see what happens. It's hard to find an email link on their web site, but I found it, and I got good service from them. They fixed a problem they once created for me, and that's a good sign. Maybe they will refund the last month's fee for you.
Tom Reingold
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