| Author |
Message |
    
E
Citizen
Username: Scubadiver
Post Number: 83
Registered: 8-2004
| | Posted on Wednesday, January 18, 2006 - 12:52 pm: |     |
A month after I bought a JBL On Stage II speaker system from Apple.com, it doesn't work. I call Apple to return it, and they don't accept returns of products after 14 days and don't provide support for non-Apple products. They suggest I contact JBL directly.
Has anyone heard of such a sucky return policy?
I've already sent them a nasty-gram, hopefully I get some results. |
Brett Weir
Citizen
Username: Brett_weir
Post Number: 1195
Registered: 4-2004
| | Posted on Wednesday, January 18, 2006 - 12:56 pm: | |
Ask Howard Thompson, WB Channel 11 News. He just had a N.J. girl on last night who spent 9 months trying to get a refund from T-Mobile. Howard got it within 24 hrs. See the website. |
Brett Weir
Citizen
Username: Brett_weir
Post Number: 1197
Registered: 4-2004
| | Posted on Wednesday, January 18, 2006 - 1:03 pm: | |
WB11.com takes you to the news, click on "Help me Howard", or call the hotline at (212)210-2490. |
Carla
Citizen
Username: Elbowroom
Post Number: 28
Registered: 9-2005
| | Posted on Wednesday, January 18, 2006 - 1:19 pm: | |
I don't understand your complaint. It clearly states the policy on Apple.com. You should have read it before buying. It's not Apple's fault.
J&R's policy is 30 days and so is Amazon's and they both are cheaper. Since you had it a month you would be out of luck with them too.
Anyway, you should never buy anything from Apple.com since their prices are higher and you have to pay tax too.
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Bailey
Citizen
Username: Baileymac
Post Number: 150
Registered: 3-2005
| | Posted on Wednesday, January 18, 2006 - 1:31 pm: | |
To compare, I just looked at Amazon's return policy, they give you 30 days to return unopened products.
I would think most merchants would refer you to your manufacturer's warantee. I don't think it's unique to Apple. |
Smarty Jones
Citizen
Username: Birdstone
Post Number: 170
Registered: 10-2005
| | Posted on Thursday, January 19, 2006 - 12:10 pm: | |
I DO understand the complaint, and I don't care what my return policy is, if something breaks/doesn't work within a reasonable amount of time (in my mind, 1 year) I expect/demand the person I bought it from (NOT the manufacturer) to replace it.
I just went through this with ATT telephone (broke 2 months old) and it was very frustrating dealing with them. (at least 10 minutes of electronic voicemail to get to a live agent with ATT) and they tried to pan it off on Uniden, the manufacturer (which isn't listed ANYHWERE on the phone or in the owners manual).
Ultimately, ATT sent me a replacement. $$ wise, it wasn't worth the frustration. But for me, it's the morals behind it that are important, so I typically see these through. |
cmontyburns
Citizen
Username: Cmontyburns
Post Number: 1698
Registered: 12-2003
| | Posted on Thursday, January 19, 2006 - 3:04 pm: | |
"I DO understand the complaint, and I don't care what my return policy is, if something breaks/doesn't work within a reasonable amount of time (in my mind, 1 year) I expect/demand the person I bought it from (NOT the manufacturer) to replace it."
I'm not sure why you have that expectation, since I know of no retailer (except Costco) that has, or ever has had, such a policy.
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monster
Supporter
Username: Monster
Post Number: 1889
Registered: 7-2002
| | Posted on Thursday, January 19, 2006 - 3:28 pm: | |
Call Apple's Customer Relations department, perhaps they can help you resolve this matter.
1-800-767-2775
JBL email contact: http://www.jbl.com/home/product_support/jbl_contactus.aspx?ProdId=
http://www.jbl.com/home/product_support/showfaq.aspx?search=general
Quote:All electronic components (receivers, amplifiers, preamp/tuners, etc.) come with a one year warranty. All home speaker components come with a five year warranty. In the case of a powered sub, the speaker would have a five year warranty, while the amp has a one year warranty. This warranty protects you against a manufacturers defect. As long as you have the original purchase receipt from an authorized dealer, you are the original owner, and you are in the U.S.A. where your product was purchased, your warranty will be honored. NOTE: This warranty statement applies only to the U.S.A. If you are not in the U.S.A., please contact your local dealer to obtain warranty information on your JBL product.
Does the credit card you purchased the item with offer a warranty on purchases? |
Smarty Jones
Citizen
Username: Birdstone
Post Number: 181
Registered: 10-2005
| | Posted on Friday, January 20, 2006 - 8:14 am: | |
cmonty, I buy something, I expect it to work. I don't think thats unusual, and I'm not really sure why anyone would question that. This is America, not the old Soviet Union... I can list dozens of companies that have respected a reasonable request for replacement or repair, outside of their stated return policy.
I think you might confusing a return of a purchase that you don't want/changed your mind, with a return because something is faulty.
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Rastro
Citizen
Username: Rastro
Post Number: 2262
Registered: 5-2004
| | Posted on Friday, January 20, 2006 - 9:53 am: | |
Smarty, actually, that's the whole point of a manufacturer's warranty. if the store had an obligation to take back the product, why would any manufacturer offer any kind of warranty? They can simply lay it all on the store.
If you're outside the store's return policy, then you should deal with the manufacturer. Just because some stores are willing to bend their own rules does not mean you should expect all stores to do so.
[edited to add]
I wonder if this prodct was defective from the beginning, or if it stopped working after it had been used for a while. If the former, I wonder why the OP waited until 30 days later to return it. |
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