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Message |
    
cppkqp
Citizen
Username: Cppkqp
Post Number: 105
Registered: 8-2002
| | Posted on Sunday, March 12, 2006 - 11:24 am: | 
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How long should it take to get dinner delivered? Last night we ordered from a restaurant here in Maplewood that is maybe ten blocks away. When I placed the order, I spelled the name of our street FOUR times and told them that it is off of Valley. After 45 minutes we got a call asking for our street name and where it is; we were then assured that he'd be there in a few minutes. Twenty minutes later my husband called and was told that the driver had left and was on his way. Our food arrived an hour and fifteen minutes after we had placed the order. Not only was it cold, but it was also wet, as one of the containers had a hole in it. A call to the manager gave us a feeble, "Oh, gee, sorry." An assurance that this was an anomaly would have been nice.
We've lived in Maplewood for nearly five years. We only order in about once a week and we realize that here in the burbs delivery is not as fast as it was in Brooklyn. We have ordered from two places in Millburn that often deliver in less time than they indicate - a pleasant surprise! Last night's nonsense just seemed a bit ridiculous.
Obviously we won't order from that establishment again. After waiting so long, I guess we had a bad taste in our mouths - the food wasn't as good as we had expected.
Rant over. Thanks. |
Charles De Mar
Citizen
Username: Charles_demar
Post Number: 243
Registered: 1-2005
| | Posted on Sunday, March 12, 2006 - 3:49 pm: |
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Pick it up next time. It's only 10 blocks away. |
doulamomma
Citizen
Username: Doulamomma
Post Number: 1214
Registered: 3-2002
| | Posted on Sunday, March 12, 2006 - 7:02 pm: |
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I'm with you, cpp... you have every reason to be annoyed.
Maybe pickup works for some occasions or some families, C. De Mar, but if a place says they deliver, then they should deliver in the time frame they quote... |
The Man
Citizen
Username: Bumboklaat
Post Number: 153
Registered: 2-2005
| | Posted on Sunday, March 12, 2006 - 7:11 pm: |
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Yeah but if you are going to have a stick up your butt about delivery times and the restaurant is only five minutes away, why not just pick the food up yourself?
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doulamomma
Citizen
Username: Doulamomma
Post Number: 1216
Registered: 3-2002
| | Posted on Sunday, March 12, 2006 - 7:15 pm: |
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nice! |
Corey Fagundez
Citizen
Username: Eyetry
Post Number: 68
Registered: 11-2005
| | Posted on Sunday, March 12, 2006 - 9:16 pm: |
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If I order in it's because I didn't want to set foot outside my house again that day! I hate when the wait time is long AND the food comes cold! I would have called and let them know how disappointed I was and that for this reason I woul not be using them any more ...nor would I recommend them to any one else. Hopefully they would care enough to get it together for others in the future...a good business man would contact you and offer you an order equivalent to your cold meal to make up for your disappointment. Well ...that would be in "my world"...ya think they might do that? |
Carla
Citizen
Username: Elbowroom
Post Number: 54
Registered: 9-2005
| | Posted on Monday, March 13, 2006 - 8:08 am: |
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Charles & the Man obviously never have been left alone in the house during dinner time with small children. |
WendyP
Citizen
Username: Meandtheboys
Post Number: 3212
Registered: 12-2004
| | Posted on Monday, March 13, 2006 - 8:17 am: |
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Clearly. |
Case
Citizen
Username: Case
Post Number: 1272
Registered: 2-2005
| | Posted on Monday, March 13, 2006 - 8:31 am: |
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You should post the name of the place as a warning to others... before the big-brother anti-anonymity law goes into effect!
Its a very frustrating thing when a restaurant can't do something as simple as deliver food properly though... makes you wonder.
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Charles De Mar
Citizen
Username: Charles_demar
Post Number: 244
Registered: 1-2005
| | Posted on Monday, March 13, 2006 - 10:12 am: |
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cppkqp, were you left alone in the house during dinner time with small children?
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cppkqp
Citizen
Username: Cppkqp
Post Number: 106
Registered: 8-2002
| | Posted on Monday, March 13, 2006 - 10:27 am: |
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My husband and I have three small children (an almost-three-year-old and twin one-year-olds). While we waited for our food we fed the kids and got them ready for bed. As many of you can imagine, the 2 - 3 hours from the beginning of dinner until the kids are in bed are a bit crazy in our house. After a long day, we were looking forward to a quiet dinner with the convenience of not having to cook or clean the kitchen.
We usually cook. We don't mind picking up dinner if a place doesn't deliver. We just don't understand why a place offers delivery and then executes so poorly.
We did call the restaurant as soon as we realized that the food was cold and that one dish had leaked all over everything. The manager's lame apology ensured that we won't ever order from them again and we certainly won't recommend them to others. Any offer from the manager to make amends (free desserts? 20% off our next order?) would have left us thinking more kindly of this establishment. |
Charles De Mar
Citizen
Username: Charles_demar
Post Number: 245
Registered: 1-2005
| | Posted on Monday, March 13, 2006 - 10:49 am: |
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I agree, it's frustrating & was handled poorly by the manager of the restaurant.
I was only giving a suggestion to pick it up next time, since it is so close to your house.
Rock on.
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doulamomma
Citizen
Username: Doulamomma
Post Number: 1221
Registered: 3-2002
| | Posted on Monday, March 13, 2006 - 10:52 am: |
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and yet none of us needs to explain ourselves to anyone... |
Charles De Mar
Citizen
Username: Charles_demar
Post Number: 247
Registered: 1-2005
| | Posted on Monday, March 13, 2006 - 10:55 am: |
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That's because you're the Doulamomma. |
WendyP
Citizen
Username: Meandtheboys
Post Number: 3220
Registered: 12-2004
| | Posted on Monday, March 13, 2006 - 12:37 pm: |
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I was thinking exactly what doula was..... |
Charles De Mar
Citizen
Username: Charles_demar
Post Number: 250
Registered: 1-2005
| | Posted on Monday, March 13, 2006 - 12:38 pm: |
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You guys are the coolest! |
doulamomma
Citizen
Username: Doulamomma
Post Number: 1223
Registered: 3-2002
| | Posted on Monday, March 13, 2006 - 12:49 pm: |
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Thanks Charles, I think we are too! |
WendyP
Citizen
Username: Meandtheboys
Post Number: 3225
Registered: 12-2004
| | Posted on Monday, March 13, 2006 - 1:21 pm: |
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I don't "think" we are, I "know" we are!  |
doulamomma
Citizen
Username: Doulamomma
Post Number: 1224
Registered: 3-2002
| | Posted on Monday, March 13, 2006 - 3:44 pm: |
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Virtual High Five to from me to WendyP |
Charles De Mar
Citizen
Username: Charles_demar
Post Number: 251
Registered: 1-2005
| | Posted on Monday, March 13, 2006 - 7:03 pm: |
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You guys own this board! |
WendyP
Citizen
Username: Meandtheboys
Post Number: 3231
Registered: 12-2004
| | Posted on Monday, March 13, 2006 - 7:19 pm: |
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O.K., now "we're" making me a little nauseous.......
(Not to mention I am under the distinct impression that Charles is poking fun....) |
doulamomma
Citizen
Username: Doulamomma
Post Number: 1226
Registered: 3-2002
| | Posted on Monday, March 13, 2006 - 8:53 pm: |
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you're just now thinking Charles is poking fun? Oh well - I don't mind people having fun - I did too. |
WendyP
Citizen
Username: Meandtheboys
Post Number: 3235
Registered: 12-2004
| | Posted on Monday, March 13, 2006 - 8:56 pm: |
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Oh no doula, was thinking it all along. I was poking fun too, but I think we went a little off the deep end, particularly with the virtual high five!  |
Charles De Mar
Citizen
Username: Charles_demar
Post Number: 252
Registered: 1-2005
| | Posted on Monday, March 13, 2006 - 9:04 pm: |
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he snorts nasal spray? Do you know where i can score some? |
doulamomma
Citizen
Username: Doulamomma
Post Number: 1227
Registered: 3-2002
| | Posted on Monday, March 13, 2006 - 9:48 pm: |
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oh sure - make fun of me now, WendyP! OK - I can take it! 
huh? |
Joe R.
Citizen
Username: Ragnatela
Post Number: 315
Registered: 6-2004
| | Posted on Wednesday, March 15, 2006 - 9:50 pm: |
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CPP: I feel your pain, but did you move to MPLWD from Brooklyn for faster take out? The pace is a little slower out here in the 'wood. Take your time and look at the emerging crocuses. |
Virtual It Girl
Citizen
Username: Shh
Post Number: 4159
Registered: 5-2001
| | Posted on Thursday, March 16, 2006 - 7:09 am: |
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Tuesday Night I ordered takeout from Hunan Wok on Springfield. I was very sick and my husband was late. The food came in 20 minutes, 15 minutes LESS than they told me. The vegetarian hot & sour soup helped too!
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cppkqp
Citizen
Username: Cppkqp
Post Number: 109
Registered: 8-2002
| | Posted on Friday, March 17, 2006 - 5:59 pm: |
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VIG: Last night we ordered from Ling Ling in Millburn. They delivered in less time than they tell you, as is the case more often than not.
Joe R: We moved here for many of the same reasons many people do - a house, a yard, great community to raise a family, etc. While we don't expect the variety and speed of take out delivery that we enjoyed in Brooklyn, we also do not expect poor service from restaurants or other establishements. If they can't handle delivering their food reasonably warm and in less than an hour then they shouldn't try.
P.S. My 400+ daffodils are coming up nicely, thank you. |
Joe R.
Citizen
Username: Ragnatela
Post Number: 322
Registered: 6-2004
| | Posted on Friday, March 17, 2006 - 7:33 pm: |
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Great on the daffodils and next year you'll have 800++. It's just that your post suggested that the reason your take-out experience was bad was because you weren't in Brooklyn anymore. I'm willing to bet there's more than one case of food poisoning walking around in Brooklyn on any given night. You won't starve here. |
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