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Rudbekia
Citizen
Username: Rudbekia
Post Number: 73
Registered: 3-2004
| | Posted on Tuesday, December 21, 2004 - 7:53 pm: | 
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Today I had a bummer experience. I had no heat yesterday (Monday) so I called my plumber, the one who sold me a new boiler and has been servicing it over the last year quite frequently because of constant problems I've had with it. He measured my gas pressure and said that I needed more and to call PSE&G and ask them to come out and remedy the situation. PSE&G came, measured the gas, and said I have 6 inches with nothing on and 4 with everything on and that that was all I need/should expect. So I called my plumber to tell him this and he said that that is absolutely not correct, that it says right there on my boiler that I need at least 4.5 inches of pressure. My plumber said that the boiler he sold me and installed should ideally have 11 inches of pressure. He said I should call PSE&G back and ask to speak to a supervisor. I called back, and PSE&G had a supervisor call me right back, a very pleasant and competent-sounding person. First, he laughed uproariously when I told him that my plumber had told me that my boiler required at least 11 inches to function well. He said only large commercial properties get that much pressure and that it was ridiculous for my plumber to have said that. He told me that my plumber should have known that it is NJ law (or tariff or something) that PSE&G is not required to provide more than 4 inches of pressure to any single-family residential property and that my plumber should not have sold me a boiler that required more than 4 inches of pressure to function adequately. I asked him what could be done, and he said nothing. So here I am, wondering if I've been totally screwed. I was sold a $7,000 system that, according to PSE&G, is totally wrong for my situation, and that there's nothing I can do about it but possibly spend a bunch of money to modify it to work under the gas pressure condition I have. Can anyone out there tell me what is wrong with this picture? From what I know, my plumber is highly reputable and does a ton of business in NJ. Could he and his company not have known about this situation? Is PSE&G giving me the right story? Is there anyone out there who can give me some information? I am pretty upset as I spent every penny I had last year on this new system that has never worked well only to be told now by PSE&G that it's no good and my plumber should have known. What do I do? |
Michael K. Mc Kell
Citizen
Username: Greenerose
Post Number: 493
Registered: 9-2003
| | Posted on Wednesday, December 22, 2004 - 6:05 am: |
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Ask "Master plumber" he'll know. |
Earlster
Supporter
Username: Earlster
Post Number: 792
Registered: 8-2003
| | Posted on Wednesday, December 22, 2004 - 9:20 am: |
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Who is your plumber? |
tjohn
Citizen
Username: Tjohn
Post Number: 2821
Registered: 12-2001
| | Posted on Sunday, December 26, 2004 - 9:57 pm: |
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Can you describe the boiler problems you have been having? What is the boiler make and model?
My amateur opinion is that the 11" of pressure line is completely off-base. Just to get a reference point, I looked that the requirements for some large Weil-McLain commercial boilers and all of these could operate on 5" of pressure with the right sized gas lines. I would be surprised if residential boilers would ever require more than, say, 5" of pressure. |
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