| Author |
Message |
    
woodstock
Supporter
Username: Woodstock
Post Number: 930
Registered: 9-2002
| | Posted on Thursday, March 17, 2005 - 12:02 pm: | 
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but this time it's not bad. I have to give credit where credit is due. I sent a rather unfriendly note with my last bill, regarding their handling of the double billing due to their computer system problems.
In response, last month I got a very nice, handwritten note on an account statement from them. The note says:
"Hi Mr. Woodstock,
Thank you for providing me with a ref #. I apologize for not posting your pyt. we had a problem w/our computer & lost some history - I have deleted the finance charge - so you now have a small credit.
Regards,
Donna~"
Yes, the tilde was there 
Thank you Donna. I hope everyone else gets such nice treatment. |
local denizen
Citizen
Username: Local_denizen
Post Number: 56
Registered: 8-2004
| | Posted on Tuesday, April 19, 2005 - 12:35 pm: |
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It's easy enough for them to correct their records when a customer brings the error to their attention, but it's absolutely unfair to make the customer catch them before they cross reference their records. They should be doing that as a matter of course.
They tried to hose me out of $150 with such negligence, and I don't appreciate it. They were nice enough about it but really unremorseful and unapologetic, as if this were normal business protocol. |
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