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spysonic
Citizen
Username: Spysonic
Post Number: 70
Registered: 4-2005
| | Posted on Sunday, January 15, 2006 - 11:34 am: | 
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Earlier in the week we had noticed one of our rooms had lost power - only one outlet was working but the rest of the room had now power at all. Rest of the house was fine.
PSEG came out and took a look. They weren't able to explain why the room had lost power but replaced the connection on the electric panel and all was fine.
However, we then noticed our sensor lights on top of the garage door was not turning on the last two nights when we pull into our drive way. We tried to open the garage door using our remote and nothing.
Unfortunately when previous owners never left us any documentation / instructions on the garage door except the remote. We don't even know if there is a code to open the door.
I am quite confident the issue lies with the electricity - or lack there of - being supplied to the garage.
Does anyone have any idea where we should start troubleshooting? Or if you know how we can get the door open manually?
FYI
Checked the circuit breaker and all seems fine
The garage door is unlocked, but when you pull up on the handle the door doesn't move
Any info / help would be greatly appreciated. Thanks,
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Bob K
Supporter
Username: Bobk
Post Number: 10283
Registered: 5-2001
| | Posted on Sunday, January 15, 2006 - 11:37 am: |
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I think you need an electrician. One possibility is that one or more of the breakers in your service box is damaged and not working properly.
Didn't know that PSE&G does this sort of thing. |
Bailey
Citizen
Username: Baileymac
Post Number: 143
Registered: 3-2005
| | Posted on Sunday, January 15, 2006 - 12:33 pm: |
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Is there a light bulb on the door opener, and does it work?
How about a manufacturer of the door opener? I bet they have a website and will let you download manuals etc.
Genie, for example, has a FAQ page here, http://www.geniedoor.com/content/faq.htm |
The Libertarian
Citizen
Username: Local_1_crew
Post Number: 1348
Registered: 3-2004
| | Posted on Sunday, January 15, 2006 - 12:49 pm: |
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do you have a breaker panel in the garage? i bet you popped one. |
Peter
Citizen
Username: Peter
Post Number: 167
Registered: 7-2004
| | Posted on Sunday, January 15, 2006 - 2:17 pm: |
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Most openers require the remote be synched with the actual motor. Our Lift Master requires this. It's possible the lost/restoration of power reset the code in the motor, and now it doesn't see your remote. Bailey is correct, check the manufacturer's website for instructions. Or call Skillman Doors (MOL advertisier) and Maplewood local. |
upondaroof
Citizen
Username: Upondaroof
Post Number: 502
Registered: 4-2003
| | Posted on Sunday, January 15, 2006 - 2:58 pm: |
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"Or if you know how we can get the door open manually?"
Pull the disconect cord which will uncouple the trolley and you can raise and lower the door manually. Just be aware that in the down position, the door will not be locked unless you turn the locking handle. |
spysonic
Citizen
Username: Spysonic
Post Number: 71
Registered: 4-2005
| | Posted on Sunday, January 15, 2006 - 3:23 pm: |
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upondaroof
problem is the door is the ONLY way to get in the garage. There is no side door
Bailey,
There is a light on top of the garage door which is a motion sensitive. But this light is not turning on.
PSEG just left and recommended we call an electrician, which is fine, but it would be great if we could figure out how to get in the garage
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upondaroof
Citizen
Username: Upondaroof
Post Number: 503
Registered: 4-2003
| | Posted on Sunday, January 15, 2006 - 4:44 pm: |
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"upondaroof
problem is the door is the ONLY way to get in the garage. There is no side door"
Well bust my buttons!! Why didn't you say that originally????
You're screwed! (For now) but when you get up and running again, have the door people install an outside disconnect. |
upondaroof
Citizen
Username: Upondaroof
Post Number: 504
Registered: 4-2003
| | Posted on Sunday, January 15, 2006 - 4:49 pm: |
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ps.
Is there at least a window that maybe you could force open or at worst, break? Might save some$. |
Bailey
Citizen
Username: Baileymac
Post Number: 145
Registered: 3-2005
| | Posted on Sunday, January 15, 2006 - 4:58 pm: |
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Don't know the Mfr of the opener? |
Jennifer Pickett
Citizen
Username: Jpickett
Post Number: 126
Registered: 4-2005
| | Posted on Sunday, January 15, 2006 - 5:01 pm: |
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Is there a light switch near your electrical panel? We had one, we didn't know what it was for, but I assumed it had to do with our security system. Then our outdoor light stopped working (it has a switch upstairs). Long story short, we eventually found out the light switch near the electrical panel is the master power switch for the outdoors. My husband had flipped it off when working with something else on the panel.
Also, when we moved in, two lights upstairs would not work, and the circuit breaker was fine. Turns out a GFCI on an outlet in the living room had tripped, and they are all on the same circuit. That took forever to figure out as well.
Your problem may be more complicated, but those were our demons!
Oh yeah, did you try "Open Sesame"??
Best wishes! |
spysonic
Citizen
Username: Spysonic
Post Number: 72
Registered: 4-2005
| | Posted on Monday, January 16, 2006 - 5:34 pm: |
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upon...no side widow either - I know really stupid design.
Bailey - mfr is Lift Master. I called them yesterday but they weren't able to help much since I don't know the model number of my system since I can't get into the garage.
Jennifer - good ideas but I just finished checking every outlet and switch in the house and no luck 
I would hate to have the door removed - am hoping an electrician may be able to help, but I am confused on who should I call first?
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upondaroof
Citizen
Username: Upondaroof
Post Number: 507
Registered: 4-2003
| | Posted on Monday, January 16, 2006 - 6:33 pm: |
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If the door is wood and has panels, why not knock out (or cut out) one of the lower panels so you or the electrician can climb through, disconnect the trolley and thereby open the door? The fix on the door panel is relatively inexpensive in comparison to the electrician and / or door man's fees. (IMHO) |
Jennifer Pickett
Citizen
Username: Jpickett
Post Number: 133
Registered: 4-2005
| | Posted on Monday, January 16, 2006 - 7:11 pm: |
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If you have a steel door and decide you need a garage door guy, Alan Dynan of Elite Door is a nice local guy who does garage door and opener repairs and installations and he is an MOL advertiser.
www.elite-door.com |
Peter
Citizen
Username: Peter
Post Number: 168
Registered: 7-2004
| | Posted on Monday, January 16, 2006 - 10:22 pm: |
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Isn't there an exterior disconnect? There should be a keyway or lock in the center of the door about 1/3 of the way down -- you can turn the lock and that should disconnect the trolley. If there is a lock, but you don't have the key, call a locksmith, then an electrician, then a garage door guy. |
spysonic
Citizen
Username: Spysonic
Post Number: 73
Registered: 4-2005
| | Posted on Tuesday, January 17, 2006 - 10:53 am: |
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Peter there is a lock, right below the garage door handle. I am not sure if this is the keyway you talk about?
Is there a definitive way to know if the lock may disconnect the cable or is it just a regular door lock? |
peteglider
Citizen
Username: Peteglider
Post Number: 1705
Registered: 8-2002
| | Posted on Tuesday, January 17, 2006 - 11:26 am: |
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...I reread the thread -- the problem appears to be that there is NO electricity to the garage, right? (the light is out, too?)
so that leads to the electric run from the house to the garage --
1) you need to identify the breaker for the garage -- turn it off, then on again.
2) if the power does not come back on -- can you identify what else that breaker and the line serve? is there an outlet outside the garage perhaps? -- a GFI could have tripped or something else?
3) maybe there is a subpanel serving the garage elsewhere in your house? worth hunting around for.
I'd hate for you to break a hole in the door -- only to find that your garage opener and light still won't work b/c of an underlying electric issue.
BTW -- IF you have an exterior disconnect -- I think you'd have 2 locks on the outside of the door. Sound to me like you have only 1 (key by the garage handle would be for the garage lock), probably no exterior disconnect.
Pete |
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