| Author |
Message |
    
zebra
Citizen
Username: Zebra
Post Number: 28
Registered: 10-2004
| | Posted on Friday, February 10, 2006 - 10:33 am: |     |
My iPod Nano stopped transmitting sound through one of the two earbuds. I hear Apple technical support is impossible to reach, so I'm trying you guys first--is there anything I can try to do to fix it? Or is my five-week-old Nano already busted? I did get the two-year warranty, but I'm still furious. |
Case
Citizen
Username: Case
Post Number: 1091
Registered: 2-2005
| | Posted on Friday, February 10, 2006 - 10:37 am: | |
I hate to ask a silly question, but have you tried it with another set of headphones? That would isolate the problem to the earbuds (not a big deal) or the Nano itself.
|
zebra
Citizen
Username: Zebra
Post Number: 29
Registered: 10-2004
| | Posted on Friday, February 10, 2006 - 10:51 am: | |
not a silly question, silly of me not to think of it! I tried two other sets of headphones. Both times I got faint sound out of one ear (not the same ear each time) and good sound out of the other. What to make of that? |
peteglider
Citizen
Username: Peteglider
Post Number: 1780
Registered: 8-2002
| | Posted on Friday, February 10, 2006 - 11:21 am: | |
Ear phone jack problems are a well known problem.
Send it back for a new one while its still under warranty. Apple is pretty good about this since its a known issue.
Pete |
monster
Supporter
Username: Monster
Post Number: 2077
Registered: 7-2002
| | Posted on Friday, February 10, 2006 - 2:13 pm: | |
Don't send it back, take it to the Apple Store at the Short Hills mall, they will probably just give you a new one. |
Grrrrrrrrrrr
Citizen
Username: Oldsctls67
Post Number: 261
Registered: 11-2002
| | Posted on Friday, February 10, 2006 - 4:00 pm: | |
As long as it is indeed under warantee, definitely go to the Apple store. You may have to wait, but they will basically replace it on the spot no questions asked as long as it is still under warantee. |
peteglider
Citizen
Username: Peteglider
Post Number: 1784
Registered: 8-2002
| | Posted on Friday, February 10, 2006 - 8:26 pm: | |
...if you are real nice...they'll replace it for you even out of warranty -- since this is a known problem... (worked for me by mail, not sure about the store...)
/p |
Waxwings
Supporter
Username: Waxwings
Post Number: 81
Registered: 4-2004
| | Posted on Friday, February 10, 2006 - 9:12 pm: | |
If you are going to bring your ipod (or anything) to the Apple store for repair or replacement, I strongly suggest that you make a reservation... Otherwise, you will be waiting a very long time!!
http://genius.apple.com/customer/?store=R043 |
zebra
Citizen
Username: Zebra
Post Number: 30
Registered: 10-2004
| | Posted on Saturday, February 11, 2006 - 3:31 pm: | |
Thanks, everyone, for the advice. I bought Best Buy's extended warranty so I think I can get a new one there and avoid the apparent Apple store wait.
I read the recent New York Times piece on the fact that iPods basically break after two years (if not earlier) and that Apple feels customers should expect this. This is my first iPod. Is the lifespan really that short? |
Eponymous
Citizen
Username: Eponymous
Post Number: 83
Registered: 6-2004
| | Posted on Saturday, February 11, 2006 - 9:40 pm: | |
The NYTimes piece contained a number of inaccuracies, I thought, chief among them that losing your iPod means losing your music. You can't use an iPod without first having music on your computer.
It's now actually fairly cheap to replace the battery, especially considering that much of what you're buying is the compact design of the iPod. Even the drive can be replaced and the newer units have no moving parts except for the drive; the Nanos and Shuffles of course have no moving parts at all. I'll bet the Shuffles turn out to be very reliable..
Here's a site with a hack to upgrade your mini with a flash drive.
Here's one with a reliability survey. Notice that the 40GB click-wheel model seems to have been a dud, and this might have been the one the author bought. The age is about right. The survey doesn't distinguish between iPods that fail for no apparent reason and those that fail because of obvious things (like being dropped).
You were smart to buy the warranty. Anything that gets carried around this much needs it. |
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