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CLK
Supporter
Username: Clkelley
Post Number: 2315
Registered: 6-2002
| | Posted on Thursday, June 29, 2006 - 7:50 pm: | 
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Help! My ipod doesn't seem to want to talk to my headphones or earbuds any more. It's not a problem with the headphones - no set works, and they all work in my computer. Every once in a blue moon I can get the left channel, but the slightest little motion will knock it out again.
Right next to the (rca?) headphone jack is another little jack that looks more like an ultra-tiny little port. I don't know what it's called so can't do a search to find a set of earphones that might fit in, if this is even what it's for. (working on the theory that it's something about the jack that's busted.)
Any ideas about what is wrong with my ipod / how to fix it / can it be fixed, or whether that other little jack is for headphones too? Do I really need to get another iPod? |
Glock 17
Citizen
Username: Glock17
Post Number: 1319
Registered: 7-2005
| | Posted on Thursday, June 29, 2006 - 8:27 pm: |
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I know that problem. The headphone jack inside is damaged. (in the ipod there are little pieces of metal connecting it to a computer board, one of them has come loose from repeated insertion and removal of headphones.) There is a website where you can send it to have them fix this problem, I will look for it first thing tomorrow morning (I'm on my way out...sorry). I have repaired this problem myself before by opening up the ipod, and ordering a new "main board" and swapping it out for the old one.
The port next to the headphone (1/8" often referred to as 'mini') jack is the plugin for the in-line remote.
Monster might be able to find that sight in an earlier timeframe. |
CLK
Supporter
Username: Clkelley
Post Number: 2316
Registered: 6-2002
| | Posted on Thursday, June 29, 2006 - 8:33 pm: |
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Thanks, Glock - I'll have to think about taking it apart, as I mainly use this in the car with an FM transmitter anyway (which works fine). I'm kind of chicken working with tiny electronics though I've certainly taken apart PCs in the past.
But I do want it to be functional with headphones for a trip I have coming up. So anything you can find is very much appreciated. |
Glock 17
Citizen
Username: Glock17
Post Number: 1321
Registered: 7-2005
| | Posted on Thursday, June 29, 2006 - 8:38 pm: |
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This site has all the parts
http://www.ipodmods.com/shop/mini-ipod-parts.html
Repairs:
http://www.brokenipods.com/
http://ipodmechanic.com/index.php
Or if you are willing to shell out the dough for a guaranteed, tried and true repair just contact Apple. |
Monster©
Supporter
Username: Monster
Post Number: 3886
Registered: 7-2002
| | Posted on Thursday, June 29, 2006 - 9:44 pm: |
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what he said |
CLK
Supporter
Username: Clkelley
Post Number: 2317
Registered: 6-2002
| | Posted on Friday, June 30, 2006 - 1:52 pm: |
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Thanks! This is all great information and a really big help. |
Just The Aunt
Supporter
Username: Auntof13
Post Number: 5546
Registered: 1-2004
| | Posted on Saturday, July 1, 2006 - 11:42 pm: |
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There is an ipod store in Short Hills Mall, I think. They might be able to help you. |
CLK
Supporter
Username: Clkelley
Post Number: 2318
Registered: 6-2002
| | Posted on Sunday, July 2, 2006 - 7:59 am: |
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Thanks, JTA - I did a little web-searching and found an Apple Store in Garden State Plaza in Paramus. I drive by this every day on my way to work and plan to go in on Wednesday and see what they can do for me. I called them, and they do iPod repairs on-site which is great. I don't want to mail my ipod away.
But thanks for the tip - others may benefit. (I assume that any thread here might be valuable to others with similar problems.) |
CLK
Supporter
Username: Clkelley
Post Number: 2320
Registered: 6-2002
| | Posted on Wednesday, July 5, 2006 - 1:16 pm: |
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Update - went to the Apple store at lunch today and was in and out of there within 20 minutes. They confirmed that the jack was dead and gave me a new or refurbished (they couldn't say which it was) replacement to take away with me for $32 (restocking fee - my iPod was still under warranty).
The new one is updating right now so I should be fine for my commute back home.
All in all I am reasonably pleased with the whole experience. Presumably the one I just got is "good as new" if not actually new. |
Tom Reingold
Supporter
Username: Noglider
Post Number: 14889
Registered: 1-2003
| | Posted on Wednesday, July 5, 2006 - 1:53 pm: |
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The good-as-new or refurbished thing would be fine with me. But I don't understand how you ended up paying for a repair or replacement under warranty.
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CLK
Supporter
Username: Clkelley
Post Number: 2321
Registered: 6-2002
| | Posted on Wednesday, July 5, 2006 - 2:10 pm: |
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I don't know either, but didn't feel like arguing with the guy. He said it is a re-stocking fee. I had checked earlier on warranty service and they said you can mail it someplace for about the same amount of money, and they'll send you back a refurbished one. I decided against this as I'd be without my iPod too long.
Yeah, I guess it's a rip-off, but at least I have a working iPod and I didn't have to buy a new one. And I experienced very minimal hassle. |
wnb
Citizen
Username: Wnb
Post Number: 437
Registered: 8-2001
| | Posted on Thursday, July 6, 2006 - 12:42 pm: |
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You do not pay (directly) for the postage to send your broken iPod in or to have a refurbished replacement sent to you under Apple's warranty replacement program, but they do charge some sort of service fee that amounts to about that same amount of money. I had to do this swap twice while my iPod was under warranty, at least this way you didn't have to sit around a week or more without an iPod while they were in transit.
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Wendy
Supporter
Username: Wendy
Post Number: 2679
Registered: 5-2001
| | Posted on Thursday, July 6, 2006 - 4:26 pm: |
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Tom is right. My son has had his iPod replaced THREE times at the store at Short Hills all while under warranty. There was NEVER a fee. If you really are under warranty, I would suggest you get any monies you paid back. |
Alleygater
Citizen
Username: Alleygater
Post Number: 2292
Registered: 10-2004
| | Posted on Friday, July 14, 2006 - 6:35 pm: |
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OK, if you read the warranty it actually states that you only have a FULL warranty for the first 6 months. The second 6 months is only limited coverage. When my ipod broke, I was horrified to find this out. I too had to pay the $30-some odd dollars to get the extended warranty (apple care I think it was) for them to cover the work. One side of it strikes me as a scam, the other side of it seems sort of nice that they let me buy the apple care after the fact. |
mtierney
Citizen
Username: Mtierney
Post Number: 951
Registered: 3-2001
| | Posted on Tuesday, July 25, 2006 - 5:07 pm: |
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Ipod question: If you want to use it for audio books as well as music, what one should I purchase? There seems to be so many versions! |
Tom Reingold
Supporter
Username: Noglider
Post Number: 15143
Registered: 1-2003
| | Posted on Tuesday, July 25, 2006 - 5:15 pm: |
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Basically, it depends on how you want to play this tradeoff: convenience of carrying it versus convenience of adding lots of stuff and not updating it frequently. The smaller, cheaper ones have less storage space, so you have to remove your old audio books to make room for new ones. The bigger, more expensive ones may hold many books, but they take up more space and are heavier.
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Wendy
Supporter
Username: Wendy
Post Number: 2803
Registered: 5-2001
| | Posted on Tuesday, July 25, 2006 - 8:22 pm: |
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OK - rather than start a new thread, I'm hoping someone can chime in with some correct advice. My son's laptop, which is the only computer which houses his Itunes since the older one is not even an XP, a Dell, went kerplunk. Dell, after trying to help us on the phone with several tries of rebooting, said that we need to totally reinstall our software. They just sent us the disks to do this. My son has his Ipod at camp. Itunes is the only thing on his computer he cares about. I plan to call Dell and have them talk me through reinstalling the operating system. Once my son is home from camp with his Ipod will we/I be able to reload Itunes onto his computer once I reinstall the Operating system? I really hope the answer is yes. And if anyone has done this before tell me it's not hard. Thanks. |
Glock 17
Citizen
Username: Glock17
Post Number: 1561
Registered: 7-2005
| | Posted on Tuesday, July 25, 2006 - 8:36 pm: |
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Uh. Yeah. You can get an iTunes installer for free online at the Apple website. You can install and uninstall it as much as you want.
As for his actual MUSIC FILES being saved. I'd back them up. |
Bailey
Citizen
Username: Baileymac
Post Number: 383
Registered: 3-2005
| | Posted on Tuesday, July 25, 2006 - 8:37 pm: |
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Wendy - Sounds like Dell's advice is to reinstall the operating system. You can PROBABLY do that without losing all the rest of your data, so the answer is probably yes.
Depends on what happened to the computer, and if the reinstall does the trick. Once the OS is reinstalled, you can reinstall iTunes if you need to.. just go to iTunes.com and download the installer if you need it.
I'm guessing you haven't backed up all your important data, like iTunes purchased music etc. Backup is obviously critical.. so many hard drives die and always unexpectedly.
So, the question then is, can you retrieve your music from the iPod and get it back onto your computer, and that answer is also probably yes, you will need some 3rd party software though.
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Wendy
Supporter
Username: Wendy
Post Number: 2805
Registered: 5-2001
| | Posted on Tuesday, July 25, 2006 - 8:53 pm: |
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Thanks Glock and Bailey. I suppose we'll look into some back-up drives when we finally get his computer up and running. According to Glock I won't need a 3rd party installer to get itunes from the ipod back on the computer. However Bailey says I will. Are you guys answering the same question with two different answers or not? |
CLK
Supporter
Username: Clkelley
Post Number: 2368
Registered: 6-2002
| | Posted on Tuesday, July 25, 2006 - 8:59 pm: |
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I just got a loaner lapotp at work, and my one problem with iTunes was that I had to re-authorize any songs that I'd bought from the iTunes music store. Wasn't hard though.
mtierney: I have a 4 GB mini and I use audiobooks all the time. At present I have 12 unabridged audiobooks loaded, plus a whole bunch of music. If you import audiobooks from a CD make sure to change the import settings to a smaller file size. If you use audible.com, which I think is a great deal, choose quality 4 and it still won't be a huge file. |
Glock 17
Citizen
Username: Glock17
Post Number: 1563
Registered: 7-2005
| | Posted on Tuesday, July 25, 2006 - 9:07 pm: |
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Bailey is talking about reverse transfering music from the ipod back onto the computer...not necessary. Just burn the music files onto a few cds or dvds before you do the windows reinstall. |
Wendy
Supporter
Username: Wendy
Post Number: 2806
Registered: 5-2001
| | Posted on Tuesday, July 25, 2006 - 9:13 pm: |
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OK Glock (my friend now). Here's my question: We have one computer in this house which can use itunes. It's the laptop which is not turning on and I have to reinstall the operating system. Are you saying that when my son comes home from camp he burns all of his songs onto someone else's CD or our old one for that matter, BEFORE I reinstall the operating system on the XP computer? Please help (my friend now). |
sbenois
Supporter
Username: Sbenois
Post Number: 15413
Registered: 10-2001
| | Posted on Tuesday, July 25, 2006 - 9:23 pm: |
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Let's please stop viewing this as if it's an IPOD or Itunes issue.
It's a PC issue. What is wrong with the PC?
Specifics please and let's stick to why Dell thinks you need to reload the operating system. A system restore won't do? |
Wendy
Supporter
Username: Wendy
Post Number: 2807
Registered: 5-2001
| | Posted on Tuesday, July 25, 2006 - 9:33 pm: |
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Nope, we tried that. So now Dell just sent to me the operating system CD (because our "new computer does not require an operating system CD or drivers CDs. Instead, if you ever need to reinstall your software, use one of the following methods.") Neither the System Restore nor Dell PC Restore worked. The computer gave a weird message and no amount of trying other things with Dell on the line helped. If you want more specific than that, I'll have to get off my fat butt and turn on the computer to read it to you. |
sbenois
Supporter
Username: Sbenois
Post Number: 15414
Registered: 10-2001
| | Posted on Tuesday, July 25, 2006 - 9:34 pm: |
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What was the exact message? |
Wendy
Supporter
Username: Wendy
Post Number: 2809
Registered: 5-2001
| | Posted on Tuesday, July 25, 2006 - 9:35 pm: |
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Oy vey. Give me a minute. |
Wendy
Supporter
Username: Wendy
Post Number: 2810
Registered: 5-2001
| | Posted on Tuesday, July 25, 2006 - 9:40 pm: |
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Ok. Before this moment and when we were dealing with Dell on the phone last week, the message was something like Registry file corrupted, etc. Now when I turn it on I get
"Loading PBR 2...done
NTLDR is missing
Press Ctrl+Alt+Del to restart"
I have done that twice before posting this and it goes back to this message. |
Monster©
Supporter
Username: Monster
Post Number: 4212
Registered: 7-2002
| | Posted on Tuesday, July 25, 2006 - 9:42 pm: |
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You can take the music off of the iPod and put it back on any computer you want, if it is DRM'd music files (copyright protected) then they will not be playable unless you authorize iTunes to do so, or put them on another iPod that has your fairrplay keys on it.
Now as far as your Dell, what exactly happens when you try to start it, does it even get to the operating system boot process, what errors are you getting, etc., etc.?
Maybe try posting in the tech section for this. |
sbenois
Supporter
Username: Sbenois
Post Number: 15415
Registered: 10-2001
| | Posted on Tuesday, July 25, 2006 - 9:42 pm: |
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http://www.tinyempire.com/shortnotes/files/ntldr_missing.htm
Did you play with the BIOS at all? |
sbenois
Supporter
Username: Sbenois
Post Number: 15416
Registered: 10-2001
| | Posted on Tuesday, July 25, 2006 - 9:44 pm: |
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For XP...
http://support.microsoft.com/kb/320397/ |
Wendy
Supporter
Username: Wendy
Post Number: 2811
Registered: 5-2001
| | Posted on Tuesday, July 25, 2006 - 9:51 pm: |
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I'm too tired to deal with this but please know that I appreciate all the intelligent input. Looking at the microsoft website makes my head spin. This thing is still under a major warranty from Dell and I want to make my life as easy as I can. Believe me when I call (at some point this week) with my little handy dandy case number, I will point out how the message has now changed. I can't think beyond that. After this, it's calling in my genius 14 year-old techie who goes to school with my son. After that, Case. After that, prayers. Speak to you soon. TTFN. |
Eponymous
Citizen
Username: Eponymous
Post Number: 213
Registered: 6-2004
| | Posted on Tuesday, July 25, 2006 - 11:18 pm: |
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Copy the iTunes folder to another drive before doing anything. Just in case. Then you can copy it back to the computer if needed.
Besides which, you should have a back-up anyway. |
Glock 17
Citizen
Username: Glock17
Post Number: 1567
Registered: 7-2005
| | Posted on Wednesday, July 26, 2006 - 12:45 am: |
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Yeah. Especially if its his computer for school. During the summer i back up once bi-weekly. During the school year its twice a week. |
Rastro
Citizen
Username: Rastro
Post Number: 3644
Registered: 5-2004
| | Posted on Wednesday, July 26, 2006 - 9:48 pm: |
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Has no one recognized the fact that Wendy is saying she cannot start the computer?
Have Case (or the 14 year old techie) over, have him put the HD in another computer to pull the files from it, then do the reload. He'll know what to do... |
Wendy
Supporter
Username: Wendy
Post Number: 2826
Registered: 5-2001
| | Posted on Wednesday, July 26, 2006 - 10:19 pm: |
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Thanks Rastro. It's my son's computer which is XP. Mine is only 98 and won't support itunes. My son has the loaded ipod at camp for the next three weeks. My son is ok with losing his files except for the itunes on his computer. I'm assuming unless I buy an external drive and have Case or someone come over and see if they can transfer most of the HD to another computer I will lose everything on his computer except for hoping that his ipod stays healthy in camp and can reload it onto his computer once I get the system going again. Did that sound right? Thanks again Rastro. |
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