Spy tool on Comcast software

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Author Message   Elizabeth Citizen Username: Elizabeth Post Number: 62 Registered: 7-2002 Posted on Thursday, December 12, 2002 - 12:28 pm:        I thought this might be helpful to Maplewoodians who use Comcast as their ISP. (We SO-ians use Cablevision.) My brother was installing Comcast software on my mother's computer (in Florida) and discovered it contained a snooping tool. Here's the link that describes how it works. http://groups.google.com/groups?q=broadjump+platform&hl=en&lr=&ie=UTF-8&selm=Pin e.LNX.3.96.1020217104811.13065J-100000%40mail.h-net.msu.edu&rnum=9 Maybe this is old news--or maybe it doesn't apply in New Jersey, but I thought I'd relay the information.   lseltzer Citizen Username: Lseltzer Post Number: 1252 Registered: 5-2001 Posted on Thursday, December 12, 2002 - 2:07 pm:        I had Comcast service for a long time and never installed their software. The author is right, none of it is necessary, but you may need to know a bit about setting up a client on a network if you don't use their software. I don't know about the Broadview thing, but the Support.com software allows Comcast support to assist you in a service call. I've never called them for service so I never had the opportunity to use it. But it's not like the software does nothing.