| Author | Message | ||
     jewel nile Citizen Username: Jerseybound Post Number: 7 Registered: 6-2006 |
When I tried to install SP2, got a blue screen that windows shut down due to Page-Fault-In-Nonpaged-Area. Removed any new software (ipod) and tried again. The second time I got a blue screen that said Driver-IRQL-Not-Less-Or-Equal. Anyone with an idea what I can do to correct this | ||
| Monster© Supporter Username: Monster  Post Number: 4563 Registered: 7-2002  |
Well at first thought I would think it is a RAM problem, and with the second error I would of course think that devices are sharing the same IRQ's, and it is causing problems. While some devices can share IRQ's without problems, some can not. Have you checked the IRQ's in Device Manager? Have you installed any hardware recently? Is your BIOS set to Plug & Play enabled? Do you have any IRQ's reserved in BIOS? Removing all hardware except for the keyboard and mouse while troubleshooting is a good thing. If everything works, add back one at a time, this includes any internal hardware you have added such as memory, video cards, etc. M$ says this
Also, what are your pc specifics, make, model. etc.... | ||
| Monster© Supporter Username: Monster Post Number: 4564 Registered: 7-2002 |
To test your memory, download memtest86, http://www.memtest86.com/ | ||
| jewel nile Citizen Username: Jerseybound Post Number: 8 Registered: 6-2006 |
Monster, I have a Dell Dimension 2350, Pentium 2, 256 MB memory. The only thing added as far as hardware is a printer and an ipod. I uninstalled and reinstalled both. I have to admit to a very limited knowledge of computers when terms like irq and bios are involved. Do you think the problem would be covered under my Dell warranty - 3 year on a 2 year old PC? I'm thinking they will not since it seems like a software or hardware add on problem. If not, can you recommend someone that will make home visits to try to make repairs. Many thanks for your response | ||
| Bailey Citizen Username: Baileymac Post Number: 428 Registered: 3-2005 |
um.. a Pentium II? Intel introduced the PII in 1997, the PIII in 1999, and the P4 in 2000. If yours is 2 years old, it has to be a P4. | ||
| jewel nile Citizen Username: Jerseybound Post Number: 9 Registered: 6-2006 |
I stand corrected. | ||
| Politicalmon Citizen Username: Politicalmon Post Number: 253 Registered: 9-2005  |
If you can get to the desktop the event viewer will give you a hint at what is causing your blue screen. Look at the time line under the SYSTEM category. | ||
| jewel nile Citizen Username: Jerseybound Post Number: 10 Registered: 6-2006 |
Thanks for the many great tips, but I have to admit that the resolution is beyond my ability. Can anyone recommend someone who will come to the home to make repairs. Again, thanks to all who responded. | ||
| Steven Brier Citizen Username: Steven_brier Post Number: 3 Registered: 11-2005 |
If your Dell is still under warranty, Dell tech support will walk you through the steps needed to get the computer up and running. Please note that their steps will involve removing cards and reformatting the hard drive, making all your personal data disappear. If you don't know your warranty status, connect to dell.com/support and follow the links. You can enter your service tag (typically eight letters and numbers) to find the warranty expiration date. Dell used to be sneaky about upselling the warranty, so yours may be longer than you think. For tech support phone service, call 1-800-624-9896. You'll need your express service code, a long string of numbers usually printed on a label adjacent the service tag. You'll also need a couple hours to do all the work. If you don't have a current backup of your data, use something such as the Ghost boot disk, ERD commander or BartPE to boot the machine and copy the data before calling Dell. Cordially, Steven |
