| Author |
Message |
    
Joan
Supporter
Username: Joancrystal
Post Number: 5719
Registered: 5-2001
| | Posted on Thursday, June 2, 2005 - 4:37 pm: |     |
I have been unable to get into my gmail account for two days now. Everything else on www.google.com works fine and google still recognizes my account. Whenever I try to access gmail I get the following error message "cannot log into mailbox (12007) Unable to find server in DNS."
I have tried e-mailing google from the google site giving another e-mail address for reply but have as yet received no response.
Is anyone else having this problem? Is there anything else I can do to regain access to my prior messages, new messages and address book?
Any suggestions would be welcome. |
Tom Reingold
Supporter
Username: Noglider
Post Number: 7220
Registered: 1-2003
| | Posted on Thursday, June 2, 2005 - 4:41 pm: | |
It's not google's fault. Your PC or home router is misconfigured.
The first thing to try is to power-cycle your DSL or cable modem, along with your home router, if you have one.
If that doesn't help, email me at noglider@pobox.com, and I can probably help. |
Joan
Supporter
Username: Joancrystal
Post Number: 5720
Registered: 5-2001
| | Posted on Thursday, June 2, 2005 - 4:56 pm: | |
Thanks for the quick reply. I am using AOL dial up. No cable modem. No router. I tried rebooting the computer and that didn't work. No new software has been installed since this problem began on Tuesday afternoon and I haven't changed any computer settings.
How can I reconfigure my computer? Is there a utility or other program I can run?
What else would you suggest?
PS: I sent you an e-mail but I can't receive PL replies just now because that also goes out through my gmail account. Hopefully, my e-mail to you went out through my AOL e-mail. |
Tom Reingold
Supporter
Username: Noglider
Post Number: 7222
Registered: 1-2003
| | Posted on Thursday, June 2, 2005 - 5:06 pm: | |
Oddly, I haven't received your email yet.
You can modify your MOL profile to change your email address for PL's.
Why don't you call me at 908-580-3447? If you don't have a free phone line, IM me. My screenname is noglider. |
Rick B
Citizen
Username: Ruck1977
Post Number: 765
Registered: 8-2003
| | Posted on Thursday, June 2, 2005 - 10:30 pm: | |
Hmmm...any resolution here? I know AOL is supposed to be launching a huge AOL WEb mail upgrade. Hopefully they didn't block gmail.google.com from their DNS servers...
Definitely not fair play! |
Joan
Supporter
Username: Joancrystal
Post Number: 5721
Registered: 5-2001
| | Posted on Friday, June 3, 2005 - 4:39 pm: | |
Rick:
Could be possible. I've tried everything else. Would signing on using a different browser help or would AOL as my ISP still filter out the gmail?
Do you suggest contacting AOL with the problem?
Thanks. |
Joan
Supporter
Username: Joancrystal
Post Number: 5722
Registered: 5-2001
| | Posted on Friday, June 3, 2005 - 5:39 pm: | |
Problem solved!!!! The fire wall was blocking access to the DNS server!!! I disabled the gmail notifier and told the fire wall to accept gmail trying to connect to the DNS server. Problem solved until the fire wall gets uppity again. |
Tom Reingold
Supporter
Username: Noglider
Post Number: 7272
Registered: 1-2003
| | Posted on Friday, June 3, 2005 - 5:45 pm: | |
Who helped you (besides me)?
So are you saying you re-enabled the firewall? I hope so. |
Joan
Supporter
Username: Joancrystal
Post Number: 5724
Registered: 5-2001
| | Posted on Friday, June 3, 2005 - 6:46 pm: | |
The firewall is re-enabled. I just instructed it to permit gmail access to the DNS server. After a great deal of trial and error, I hit on this solution on my own. |
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