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Author Message   Just The Aunt Supporter Username: Auntof13 Post Number: 2172 Registered: 1-2004 Posted on Wednesday, August 24, 2005 - 12:16 pm:        Does anyone know if there's a way to prove I sent a business an email? I'm having problems with our former alarm company. I need to do something to prove the content of the next letter I send them. I discovered they have a website and email and thought I could sent them an email I blind copy to myself. It's gotten to the point I think they might deny getting an email. It would be so easy if they had AOL, but they don't. Thanks!   TomD Citizen Username: Tomd Post Number: 179 Registered: 5-2005 Posted on Wednesday, August 24, 2005 - 12:57 pm:        (outside of a single corporate environment) email return receipts are only sent if the receiver wants them sent. For generic internet mail, you can't really prove that someone received or opened an email (using only email). Now there are tricks that some businesses use to do this, but it's serious stuff (FYI, what some companies do is send an html email with graphics. By opening the email, you are downloading the graphic from their web site which means that they capture you ip address and whatever else they have managed to sneak into the email. That's how to prove someone received an email, but it's an awful lot of work and not something you're about to do with your alarm company. That's a big part of the reason why Yahoo mail and gmail no longer show you email images by default.). If you just want to prove that you sent something (not that it was received or read), you can just bcc yourself. None of this is tamperproof, of course. If you want legal proof, I think you need to use registered mail.   Gatica Citizen Username: Katracho Post Number: 90 Registered: 11-2002 Posted on Wednesday, August 24, 2005 - 3:07 pm:        If you're having a problem getting your complaints heard: - Skip the middle man, just write a letter to the CEO - a copy of same letter to the head of the customer service department - cc every regulatory agency that might have a say on how they do business in NJ - send a copy to the BBB - and if it's about money that you feel they are overcharging or charging for something they should not, contact the State Attorney General's office. No SAG wants a business in his/her state to defraud its citizens. - Make sure you include documentation as to dates/times, emails, letters, phone calls that you have used to contact them.   Just The Aunt Supporter Username: Auntof13 Post Number: 2180 Registered: 1-2004 Posted on Wednesday, August 24, 2005 - 9:30 pm:        Thanks Tom and Gatica. I think I might send copies of the letter to the BBB and whoever regulates alarm companies in NJ. This is a very small company and I've already spoke with the owners. But here we are a year and a hal plus later and they're still driving me nuts. Long story short, we have sensers that set off the alarm if movement is detected on the first floor one the alarm is set. When we got the cat back in Dec 2003 we couldn't set the alarm because she'd trip it. After paying a couple of months without setting the alarm we decided to get rid of it. When the next bill came I sent a check and asked once the billing cycle ended for our contract to be canceled. They contiuned to send bills, which I sent back telling them again to cancel our service. I even spoke to them when they called asking why I canceled because we'd been a customer for 20 or so years. I explained about the cat and told them in addition they were pissing me off because they kept sending bills. They told me about a new system that many cat ownwers use and convinced me to try it our. Againt my better judgement I agreed to give it a try. They set up an appointment, then called five minutes before to cancel. When they asked about rescheduling I told them forget it I wasn't interested. And the bills continue to come...   Leonard Neeble Supporter Username: Noglider Post Number: 9140 Registered: 1-2003 Posted on Tuesday, August 30, 2005 - 1:39 pm:        A copy of the email you sent can help, but of course, an email message is a text file, which anyone can type up. That means it is trivial to forge. Your alarm company's lawyers can point this out if they want to claim that you never sent an email.