| Author |
Message |
    
6yearrez
Citizen
Username: 6yearrez
Post Number: 107
Registered: 9-2001
| | Posted on Friday, November 25, 2005 - 10:22 pm: |     |
I am trying to burn a CD using a Dell (at least 4 years old), using a CD-RW drive- I think it's newer than the computer, can't recall but I think it's a replacement. Long story shorter:
- I downloaded a bunch of songs to make a CD for my daughter.
- The songs play just fine and I'm using Windows Media Player version 9.
- When I copy the songs to the CD-R (it's Memorex Music CD-R, 700 MB, 80 minute) WMP stops part-way through and says that the disk is full (after about 9 songs and only 40 minutes or so, it's hard to tell). It just goes into closing up the CD as if it's done. Then I get a window that says it can't copy all the files, that I should try changing the speed at which it's copying, and put in a blank CD and try again.
In fact, the playlist I am trying to burn should fit, it's only about 59 minutes long, but the CD-R, which is new out of the box, should hold 80 minutes.
I have tried this twice (two different new blank CD-Rs) and the same message comes up (I tried slowing the speed the second time and it didn't matter, same problem).
I then did troubleshooting online for WMP on their website. It says that not all CD-R's will work with all CD-RW drives and if slowing the recording down doesn't help, try to find a brand of CD-R (or CD-RW?) that does work with my CD-burner.
I hate to spend lots of money trial and error trying different brands. So I tried contacting Dell to see what blank CDs they'd recommend for the drive that's in my system- but they were not at all helpful and couldn't figure out that I even have a CD-RW drive.
Can someone steer me in the right direction? I don't think anything is wrong with the drive, I made sure the driver is updated, I do think it's a matter of either getting the settings (speed) compatible with what I need to do, or with just buying the right media.
Thanks.
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Case
Citizen
Username: Case
Post Number: 789
Registered: 2-2005
| | Posted on Saturday, November 26, 2005 - 9:10 am: | |
Dell? Not helpful? You MUST be joking!!!!
Do me a favor and post the model of the burner. Open "my computer", right click on the CD burner, select 'properites' and then select 'hardware' - that should tell you what you've got in there.
And we'll take it from there. |
6yearrez
Citizen
Username: 6yearrez
Post Number: 108
Registered: 9-2001
| | Posted on Saturday, November 26, 2005 - 9:37 am: | |
Thanks!
Yeah- Dell. Let's just not go there.
For the CD-RW drive it says "HL-DT-ST CD-RW GCE-8160B" The dashes are as they say in the hardware description.
If you can make sense of that- thank you!
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sbenois
Supporter
Username: Sbenois
Post Number: 14245
Registered: 10-2001
| | Posted on Saturday, November 26, 2005 - 10:00 am: | |
You have an LG drive and your problem seems to be common.
Go to the LG site and do a search on GCE-8160B
http://us.lgservice.com/
Download and install the drivers following the instructions.
Report back.
Thanks.
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6yearrez
Citizen
Username: 6yearrez
Post Number: 109
Registered: 9-2001
| | Posted on Saturday, November 26, 2005 - 10:43 am: | |
Wow! I will do that as soon as my daughter gives me access to the other computer. (Who is in charge here?)
LOL
Thank you!
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Case
Citizen
Username: Case
Post Number: 793
Registered: 2-2005
| | Posted on Saturday, November 26, 2005 - 12:35 pm: | |
I love it when someone else does the hard part!
If this doesn't work and you're just not in the mood to struggle... you can buy a replacement burner for surprisingly little money. In fact, you can buy a DVD burner for surprisingly little money as an upgrade - not to be fatalistic, I'm sure the new drivers will solve your issue.
Good luck... |
6yearrez
Citizen
Username: 6yearrez
Post Number: 110
Registered: 9-2001
| | Posted on Saturday, November 26, 2005 - 7:23 pm: | |
I am just now getting to check for driver upgrade (loooong day). I have another computer with a CD burner that has worked in the past, for some reason I decided to download music to the one I've never burned on before. Grumble. My other option is to re-download all these songs to the other computer. Sounds like there are many solutions though.
Will check in with progress. Thanks. |
6yearrez
Citizen
Username: 6yearrez
Post Number: 111
Registered: 9-2001
| | Posted on Saturday, November 26, 2005 - 7:32 pm: | |
Ah-
I'm losing my mind. I was able to search for the driver file on the LG web site. I even have a blank floppy disk for the download (who has those anymore?) Wow. When I try to download the file I need, I get an error message from the LG site:
Not authorized(your request did not come from the LG sites, or your request information is empty). What-ever.... Grumble.
Seriously ridiculous. Now what? They suggest going to bootdisk.com for downloading, I don't know what this is but I will look there. |
6yearrez
Citizen
Username: 6yearrez
Post Number: 112
Registered: 9-2001
| | Posted on Saturday, November 26, 2005 - 7:50 pm: | |
I just stumbled on a generic help file (FAQ, I think), regarding LG CD-writers, on the LG site. It said that with Windows XP, for writing to disk, use "Easy CD Creator 4.02 and higher. Direct CD 3.01 and higher" Perhaps it doesn't handle Windows Media Player? I am guessing here.
Thoughts? |
Case
Citizen
Username: Case
Post Number: 800
Registered: 2-2005
| | Posted on Saturday, November 26, 2005 - 7:58 pm: | |
Here's the firmware:
http://www.cdfreaks.com/drive/firmware/899
The LG site has the firmware also, of course; not sure why you can't download it. |
6yearrez
Citizen
Username: 6yearrez
Post Number: 113
Registered: 9-2001
| | Posted on Saturday, November 26, 2005 - 10:33 pm: | |
Thanks, Case, and I went to the link you provided.
Uh-oh-
This is what I get in a new window when I click on "download file":
Save_as function is not temporarily supported.
Please just click & open the file. Then, save the file in your PDF reader.
Save_as function will be supported once again ASAP.
I can't figure out how to click it open!!
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Case
Citizen
Username: Case
Post Number: 808
Registered: 2-2005
| | Posted on Sunday, November 27, 2005 - 9:05 am: | |
Its not you; I sent an email to them asking for a fix to the broken link... try back later in the day on Monday.
In the interim, did you email LG's website folks? |
sbenois
Supporter
Username: Sbenois
Post Number: 14249
Registered: 10-2001
| | Posted on Sunday, November 27, 2005 - 10:22 am: | |
6yearrez,
I'm not certain whay the LG site is cooked today. It was up yesterday when I looked and I'm sorry that I didn't grab a copy of the driver for you.
Anyway, please read the following article. It explains that your drive is capable of buring CDs that are greater than 74 minutes in length (you need CD80, 90 or 99 discs) - which leads me to believe that you probably are running with an older driver that is not compatible with the enhanced capabilities of your drive. I'm guessing that this was a replacement drive but you're running with the driver from the original that came with the PC from Dell.
http://www.tomshardware.com/storage/20010830/index.html |
Case
Citizen
Username: Case
Post Number: 809
Registered: 2-2005
| | Posted on Sunday, November 27, 2005 - 10:34 am: | |
Sbenois,
What if he were to uninstall the CDR from Device Manager and reboot? Would he have a shot at getting an updated driver that way, via Windows?
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sbenois
Supporter
Username: Sbenois
Post Number: 14250
Registered: 10-2001
| | Posted on Sunday, November 27, 2005 - 10:50 am: | |
That might work although I looked for the driver on MS this morning and couldn't find it.
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sbenois
Supporter
Username: Sbenois
Post Number: 14251
Registered: 10-2001
| | Posted on Sunday, November 27, 2005 - 10:59 am: | |
LG Global site for support/drivers is down - not just the US.
Brazil, Germany, France, Czech, all down. Probably one site with many redirects.
Isn't it just amazing how when you need something, Murphy comes along?
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Case
Citizen
Username: Case
Post Number: 813
Registered: 2-2005
| | Posted on Sunday, November 27, 2005 - 11:03 am: | |
Yeah, me neither. I had hoped it was one of those 'magic' drivers that live in the OS... I guess it can't hurt, right? Worst case he gets the same driver he started with.
Here we go:
Option One - have Windows try to update the driver automatically
Start, Control Panel, System.
Click on the "Hardware" tab, then "Device Manager"
Click the "+" symbol next to DVD/CD ROM devices
Right click your drive, a menu should pop up. Select "update driver", "Yes let Windows look on the Internet", and "Install Automatically".
If you succeed, great! If this fails you'll get a message that says something to the effect that "windows cannot find a better driver".
Option Two - remove the device and have the OS reinstall it.
Start, Control Panel, System.
Click on the "Hardware" tab, then "Device Manager"
Click the "+" symbol next to DVD/CD ROM devices
Right click your drive, a menu should pop up. Select "uninstall".
Reboot.
Windows should report that it found new hardware and install it. |
6yearrez
Citizen
Username: 6yearrez
Post Number: 114
Registered: 9-2001
| | Posted on Sunday, November 27, 2005 - 8:12 pm: | |
Thanks folks-
First, I'm not "he", I'm "she", but I'm not taking the assumption any particular way. ;-)
Case- re: the options sugggested:
1) I had tried that last night. Windows told me there are no better drivers.
2) Hadn't thought of uninstall and find new hardware, it's worth a try.
Reading back up the postings and trying not to miss anything-
Yes, the drive is newer than the computer. And everything the computer tells me is that the drive and driver are fine.
I did email LG yesterday. They wrote back today. I don't know if I should cut and paste the email ... so I'll try and summarize:
They suggested that I not try and download any drivers unless I first talk with their tech support. Ugh.
They also said they were giving me in the email a list of supported media copied from the owner's manual. Here I will copy and paste from their email response:
"There are manufacturing differences between different brands of media, and the brands listed have been tested and are known to work well. Writing speed depends highly on capabilities of discs. Some brands will work for a time and then start causing write errors. It's very important to use recommended media, particularly while troubleshooting."
Since the list of recommended media didn't actually appear in their email (a little oops on their part?) so I went to their web site and today was able to download the owner's manual(that link was dead yesterday!)
This perhaps is the answer- I was using blank Memorex disks, and this wasn't on their list. (They give about7 different brands for CD-R recording and 5 different ones for CD-RW)
From here I think I would like to try a different brand of disk.
I am copying music files (I downloaded music my kids like from walmart.com) to make music disks for my kids. Should I be using CD-R or CD-RW? Any other specs you'd recommend? I want to be able to play these in my kitchen cd-player or car (ok, minivan).
Case and Sbenois -You have no idea how much I appreciate your time and help. Thanks a ton. |
Case
Citizen
Username: Case
Post Number: 821
Registered: 2-2005
| | Posted on Sunday, November 27, 2005 - 9:36 pm: | |
No worries - but I do want to remind you that it might be easier for you to buy a new CDR drive... for the prices these days, you can upgrade to a DVD writer (that will handle CDs no problem).
Its just a thought. Hopefully new media will solve the issue!
Regarding R or RW, you'd want to use R for music CDs. |
6yearrez
Citizen
Username: 6yearrez
Post Number: 115
Registered: 9-2001
| | Posted on Sunday, November 27, 2005 - 10:02 pm: | |
Thanks, Case-I will look into all of the suggestions.
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6yearrez
Citizen
Username: 6yearrez
Post Number: 117
Registered: 9-2001
| | Posted on Friday, December 2, 2005 - 4:17 pm: | |
I finally found some blank CD-Rs by Fujifilm, which is on the list they provided in the owner's manual online. I tried burning the same list once more, again using Windows Media Player. This time I shut off Norton during the burning, just to be safe that everything else was off.
Of course the cd-burning cut off early again, just exactly the same problem as I had twice before. I'm going to try burning with RealPlayer now.
Just had to share this, I am so frustrated but it's almost laughable. |
upondaroof
Citizen
Username: Upondaroof
Post Number: 452
Registered: 4-2003
| | Posted on Friday, December 2, 2005 - 8:55 pm: | |
Why not try a different burning software, eg. Roxio, Easy CD, or Nero? Most burners come with bundled software or maybe you can "borrow" a liscensed copy from someone. If the drive works then you can buy a copy to keep it honest. |
6yearrez
Citizen
Username: 6yearrez
Post Number: 118
Registered: 9-2001
| | Posted on Friday, December 2, 2005 - 10:41 pm: | |
Upondaroof-
Yes, I was looking for any of those programs on my system but couldn't find any, only found Windows Media Player and Real Player. Can't find those on any disks. (Might it be on the Windows XP disk? Is my problem that I upgraded to Windows XP last year???)
I'm pretty sure I have those on the other computer, but I'm just being stubborn now. I will likely end up just re-downloading onto the other computer, which has a newer CD burner, and never ever had a problem. As I said, I'm being stubborn and want to fix this.
Here's the update- I tried using Real Player and learned that I needed an updated version of it because it couldn't see that I have the licenses for all the downloaded songs. So I updated the Real Player (to version 10, I think). It even allowed me to do a test burn, so I didn't have to waste a CD if the burn was going to cut short.
The test went fine. Everything fit, and the amount of time was just as it should be. So I burned the CD.
Now no music plays off the CD. It shows 16 songs, Real Player (and Media Player) both act as if there is music playing, but there's no sound. I can play other music files, just not these that I burned onto this CD.
Any thoughts? I ran the troubleshooter and the sound stuff all says working properly. |
6yearrez
Citizen
Username: 6yearrez
Post Number: 119
Registered: 9-2001
| | Posted on Friday, December 2, 2005 - 11:20 pm: | |
Just need to add one thing-
I checked the disk again, and it seems some of the songs did copy and do play. They are the ones that I had copied from other CDs that I own. None of the downloaded songs will play. If I turn up the speaker volume really loud I get clicking noise through each "song". The few songs from my other CDs play perfectly.
Ideas? |
upondaroof
Citizen
Username: Upondaroof
Post Number: 453
Registered: 4-2003
| | Posted on Saturday, December 3, 2005 - 7:46 am: | |
Sounds like a licensing issue with the songs you downloaded. Where did you download the songs from? I use Napster and the program has a burn engine. I usually burn the tracks using Napster and then rip them to Media Player, where I can then do as I please with the files, i.e., share, burn, etc.
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6yearrez
Citizen
Username: 6yearrez
Post Number: 120
Registered: 9-2001
| | Posted on Saturday, December 3, 2005 - 10:16 am: | |
This was from walmart.com. There is a licensing issue there, I'm sure. I thought I worked it out by playing the songs out on my PC before burning (that is their recommended solution) but it doesn't seem to have made a difference. I'm trying to contact their customer service. I don't understand the licensing thing and how that works with the software (realplayer or media player), there are options on the menus about backup license, restore license, etc., but I don't really understand what that does or how licenses get downloaded when I download the songs.
It was quite a feat getting the files to burn, now this is incredibly frustrating. |
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