| Author |
Message |
    
peteglider
Citizen
Username: Peteglider
Post Number: 1642
Registered: 8-2002
| | Posted on Friday, December 16, 2005 - 1:28 pm: |     |
A consultant I work with (she is remote in Colorado), cannot get onto Webex meetings -- which she needs to conduct!
She says recently she has also not been able to use the secure pages -- can't order from Amazon, etc.
She is *not at all* computer savvy.
I've tried talking her through resetting her MS Explorer (v 6.x) settings, but it does not change anything)
She says he Norton AV is turned off, pop up blockers, etc -- but I would think the clue to this problem is her inability to get into *any* secure site pages.
Thx
Pete
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Dave
Supporter
Username: Dave
Post Number: 8130
Registered: 4-1997
| | Posted on Friday, December 16, 2005 - 1:48 pm: | |
Try a different browser to see if she can isolate it as a network problem or a browser problem. |
Case
Citizen
Username: Case
Post Number: 891
Registered: 2-2005
| | Posted on Friday, December 16, 2005 - 3:25 pm: | |
Its almost certainly a broswer problem, though I suppose an aggressive Net Security package might be the culprit as well.
This is the famous question, the answer to which is usually "Nothing! I swear!".... but what changes were made to the system recently? New software, etc? Anything?
Assuming its Microsoft, have her put amazon.com in as a trusted site (tools, options, security are the menu choices). |
Tom Reingold
Supporter
Username: Noglider
Post Number: 11380
Registered: 1-2003
| | Posted on Friday, December 16, 2005 - 3:28 pm: | |
Maybe something about the proxy settings. Maybe there's a proxy server which is down.
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Ligeti
Citizen
Username: Ligeti
Post Number: 504
Registered: 7-2002
| | Posted on Friday, December 16, 2005 - 4:37 pm: | |
What's a broswer? |
Case
Citizen
Username: Case
Post Number: 893
Registered: 2-2005
| | Posted on Friday, December 16, 2005 - 4:41 pm: | |
Don't you have a manifesto to write on your yellow pad? Bombs to build? Hairy guys to stalk?
Since you're so busy (wink wink), ask one of your 'technology advisers' what its all about:
Seems reasonable to me - after all, who really uses the Internet for anything? These technology experts must be VERY highly placed if they're 'advising' you... gosh, its almost like the President's advisors, huh?
I wonder if the highly-placed technology insiders are also hot women? Damn... its amazing how much roomy it is inside someone's head - who knew all these people could live there? I guess made-up people take up a lot less room than real people. |
sac
Supporter
Username: Sac
Post Number: 2932
Registered: 5-2001
| | Posted on Friday, December 16, 2005 - 4:44 pm: | |
I have Norton Internet Security and sometimes when I have problems like this it is because the system defaults to the "child" account at logon and most of the time this is fine for the sites we are visiting. However, occasionally a site will have an upgrade or something that requires a prohibited (by Norton) download. When I log on to the supervisor account and then try to go to the desired location it downloads whatever has been causing the problem and then everything is OK again (even on the child account.)
This may not apply to this person's situation, but I thought I'd post it just in case. |
Gatica
Citizen
Username: Katracho
Post Number: 199
Registered: 11-2002
| | Posted on Friday, December 16, 2005 - 8:54 pm: | |
Maybe the SSL settings in IE were somehow disabled/unchecked?
By the way, what does she consult on?
 |
Joan
Supporter
Username: Joancrystal
Post Number: 6794
Registered: 5-2001
| | Posted on Saturday, December 17, 2005 - 8:59 pm: | |
I had this problem with my old computer and it was browser related. My computer was so limited in speed and RAM that it was unable to run a current enough version of my browser software for me to be able to access secure sites. I solved the problem by getting a faster computer with a lot more RAM and ROM and then upgrading to a current version of my browser.
Can you talk her through chgecking to see what her courrent resources are: browser (and version), operating system, RAM capacity, ROM capacity, speed, any other web-related problems, method of accessing the web, on-line speed when connected to the internet, etc.?
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Tom Reingold
Supporter
Username: Noglider
Post Number: 11438
Registered: 1-2003
| | Posted on Tuesday, December 20, 2005 - 1:58 pm: | |
Any resolution? |
peteglider
Citizen
Username: Peteglider
Post Number: 1647
Registered: 8-2002
| | Posted on Tuesday, December 20, 2005 - 3:15 pm: | |
Hi Tom --
Boy I wish! Instead -- we had someone else run the slides while she ran the meeting. Not ideal -- but there was just no way to resolve it for her.
She says she followed all the instructions (browers, antivirus, firewall setting) -- but she was pretty distraught by the whole thing.
Basically -- unable to use any secure browser settings.
Thanks all --
Pete
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