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Message |
    
bluetang
Citizen
Username: Bluetang
Post Number: 4
Registered: 9-2005
| | Posted on Wednesday, September 28, 2005 - 1:49 pm: |     |
Brett, you're right. I had absolutely no right to ask for the correct order. I should've taken whatever it was they brought me and been grateful. I can't believe that I actually expected to be treated with well, if not respect, then at least common courtesy...what was I thinking???
I guess this was one of those "you had to be there" situations....because if you were there, there's no way you could misinterpret the bartenders complete lack of class. Complete. With no provocation whatsoever. |
redY67
Citizen
Username: Redy67
Post Number: 3557
Registered: 2-2003
| | Posted on Wednesday, September 28, 2005 - 2:04 pm: | |
Brett, I really can't believe you would think it is because of someone's attitude!!! If it was one story maybe; but there have been countless stories on this board of people being mistreated for no reason at all, including myself. |
Brett
Citizen
Username: Bmalibashksa
Post Number: 1922
Registered: 7-2003
| | Posted on Wednesday, September 28, 2005 - 2:07 pm: | |
With no exaggeration I’ve been there 50 times in the past two years. I have NEVER seen the reactions that you’re talking about. I’ve sent back food and drink, once an entire dinner because I ordered that appetizer (I was told, just eat what you want and we’ll charge you for the app). That’s what leads me to believe that there was something else going on. The worst treatment I ever got was they asked to hold my license when I got the shuffle board pucks.
So why did I receive such good treatment from the first time I stepped in there and you can’t seem to get through ordering a beer?
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Strings
Supporter
Username: Blue_eyes
Post Number: 648
Registered: 4-2004
| | Posted on Wednesday, September 28, 2005 - 2:28 pm: | |
I'm with Brett on this one. I've never really had a bad experience at Gaslight and I've been there dozens of times to eat and drink in the dining room and bar area. I've had drinks bought back - granted not as often as some other places I frequent, but it has happened, and the past 4 or 5 times I've gone in I've had good, friendly conversation with the bartender and some other staff there.
I'm not trying to say you shouldn't expect decent service or a correct order, but it is interesting how so many people can have such supposed awful experiences, yet people like Brett and myself can't think of a bad thing to say. It's their business, they can run it how they want, and if you don't like it (which you have every right to), that's fine, don't give them your business anymore. Unfortunately for those of you who dislike Gaslight, they are doing something right for some people. I guess that's not enough for the majority out there, but it's a enough to keep them in business. |
redY67
Citizen
Username: Redy67
Post Number: 3561
Registered: 2-2003
| | Posted on Wednesday, September 28, 2005 - 2:30 pm: | |
Brett, I have been there only two times. The first time, the service was horrible, the food was worse, swore I'd never go back. Second time, my girlfriends really wanted to try it out. Were sitting there when suddenly a woman starts SCREAMING at the top of her lungs for a patron to get out. "I told you NO CELL PHONES".
The table she was yelling at was sitting right next to us the entire time. At no point did this gentleman raise his voice. It was very strange. She kept screaming at him, until he was out of the door.
bluetang's story isn't unique, there have been hundreds posted on the board about bad treatment. |
Brett
Citizen
Username: Bmalibashksa
Post Number: 1923
Registered: 7-2003
| | Posted on Wednesday, September 28, 2005 - 2:51 pm: | |
Sure I’ve read all of the posts and finally had to say something.
You have been there twice and had two bad experiences.
I have been there 50 I have had nor witnessed one. My friends have been there an equal number of times, no bad times.
Did you all witness the same events? Are some of the accounts fictitious? Are the patrons walking in with attitudes?
But my original statement was: If you don’t like the way they run their business, DON’T GO.
Edited to say: Yea what Strings said.
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kriss
Citizen
Username: Kriss
Post Number: 190
Registered: 6-2001
| | Posted on Wednesday, September 28, 2005 - 3:00 pm: | |
Before we had kids, my husband and I used to go there every week/every other week. We'd meet up after getting off the train, sit at the bar, have dinner, couple drinks. I never had a bad experience there, and in fact, always was treated very well by the bartender. One incident I remember - I ordered a grilled cheese sandwich and when the kitchen brought it out the bartender looked at it and said, oh this is burnt, I'm sending it back (it was maybe a tiny bit overdone on one side). I was like, it's fine, don't worry about it - I was pretty hungry and it really was just barely overdone. When we got the bill, the sandwich wasn't on there, and I pointed it out to him. He said, I'm not charging you for that - it wasn't cooked right.
I'm not discounting anyone's bad experience there, but many people have had good experiences as well. |
redY67
Citizen
Username: Redy67
Post Number: 3566
Registered: 2-2003
| | Posted on Wednesday, September 28, 2005 - 3:08 pm: | |
Brett, I agree with your statement if you don't like it, don't go. But you are accusing people of starting every confrontation. |
Tom Reingold
Supporter
Username: Noglider
Post Number: 9659
Registered: 1-2003
| | Posted on Wednesday, September 28, 2005 - 3:15 pm: | |
Brett, 50 is actually a small sample size. It's not big enough to be likely to be mistreated, if mistreatment is random, and it probably isn't. Once they know your face, they are probably likely to treat you well from then on, which means you might not be mistreated any more even if you tried to show them some attitude.
Mistreating one out of several hundred customers is much too high. And if the ratio is, for example, one to five hundred, that explains why there are so many stories of it here.
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Madden 11
Citizen
Username: Madden_11
Post Number: 720
Registered: 12-2003
| | Posted on Wednesday, September 28, 2005 - 3:19 pm: | |
We, too, have had nothing but good experiences at the Gaslight. Those who haven't seem to have this weird obsession with trying to drive the place out of business.
And frankly, statements like this:
Were sitting there when suddenly a woman starts SCREAMING at the top of her lungs for a patron to get out. "I told you NO CELL PHONES".
strike me as a tab hyperbolic. Are we to believe that an employee truly screamed "at the top of her lungs?" In the middle of a restaurant? Sounds like someone just wants an interesting story to tell.
My only (minor) complaint about the place is price...the food is great, the waitstaff friendly, and I'd recommend it to anyone. If you don't like it, don't go...obviously they're doing fine without you. |
Brett
Citizen
Username: Bmalibashksa
Post Number: 1925
Registered: 7-2003
| | Posted on Wednesday, September 28, 2005 - 3:19 pm: | |
But I've never even witnessed an event Tom. 50 X 30 people in the place = 1500 |
Madden 11
Citizen
Username: Madden_11
Post Number: 721
Registered: 12-2003
| | Posted on Wednesday, September 28, 2005 - 3:22 pm: | |
Also, Tom, it's not like we're running a scientific survey here. Brett's anecdotal evidence is 25 times as representative as redy67's, because he's been there 25 times more. I myself have been there at least a dozen times, with nothing even resembling an incident.
I've even worn shorts in the dining room and escaped unscathed! |
Tom Reingold
Supporter
Username: Noglider
Post Number: 9661
Registered: 1-2003
| | Posted on Wednesday, September 28, 2005 - 3:28 pm: | |
Sorry, that's still a small sample, even if you measure it as exposure to 1500 patrons over two years. What percentage of the time have you been there? A rude incident can happen as quickly as a teenager can steal a bicycle from a garage.
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Brett
Citizen
Username: Bmalibashksa
Post Number: 1926
Registered: 7-2003
| | Posted on Wednesday, September 28, 2005 - 3:30 pm: | |
I went into bunnies once and there were two Mallards walking out, I asked what was going on and they said “This place doesn’t serve duck”, so it’s not just the Gaslight, all the restaurants are doing it.
Tom have you ever seen an incident in the Gaslight? |
redY67
Citizen
Username: Redy67
Post Number: 3569
Registered: 2-2003
| | Posted on Wednesday, September 28, 2005 - 3:39 pm: | |
Madden, with all do respect, I am not exaggerating. It was crazy! That is why I tend to believe the people on this board, because I have witnessed it first-hand, and have only been there twice. |
Tom Reingold
Supporter
Username: Noglider
Post Number: 9663
Registered: 1-2003
| | Posted on Wednesday, September 28, 2005 - 3:40 pm: | |
No, I haven't had many chances. I've only been there twice. The second time I was there, the waiters had trouble understanding us and were inflexible about the menu choices. And we didn't like the food.
In cases like this, I think the tip of the iceberg is a good indicator, not a random sample.
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Brett
Citizen
Username: Bmalibashksa
Post Number: 1927
Registered: 7-2003
| | Posted on Wednesday, September 28, 2005 - 3:47 pm: | |
I disagree Tom. That is hardly an experience that should cause you to jump on the band wagon with all of the negative posts. As far as I see it you may have had a new waiter / waitress, hardly an INCEDENT. You didn’t really enjoy the meal. But no one yelled, threw you out, called you a name, neglected to get a highchair, or any of the other experiences that have been described.
I’ve often left a restaurant and shrugged my shoulders figuring I may go back but not loving the place, but for some reason you can read these posts and let them effect your opinion of the place.
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drewdix
Citizen
Username: Drewdix
Post Number: 984
Registered: 7-2001
| | Posted on Wednesday, September 28, 2005 - 4:00 pm: | |
There's no conspiracy to drive them out of business (as if MOLers could).
Enjoy it if you want. |
Brett
Citizen
Username: Bmalibashksa
Post Number: 1928
Registered: 7-2003
| | Posted on Wednesday, September 28, 2005 - 4:03 pm: | |
No I don't. Enough posters on this board know who I am and they can vouch for it. You can ask Dave himself, I've met him a bunnies.
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Tom Reingold
Supporter
Username: Noglider
Post Number: 9665
Registered: 1-2003
| | Posted on Wednesday, September 28, 2005 - 5:12 pm: | |
Oh sorry. Don't get me wrong. I'm not claiming I was mistreated as badly as those others were. But I don't think it's fair to dismiss their complaints, and it's even worse to claim that they brought it on themselves. What they received is stuff that no one deserves, not from any sort of provocation.
And I haven't told anyone not to go there because the service is bad. I just said I don't expect people to go. The difference is subtle, but it's there.
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ROGER
Citizen
Username: Roger
Post Number: 66
Registered: 2-2005
| | Posted on Wednesday, September 28, 2005 - 5:23 pm: | |
Who cares about the service anyway? The food is the worst in all of South Orange. |
SO1969
Citizen
Username: Bklyn1969
Post Number: 129
Registered: 7-2004
| | Posted on Wednesday, September 28, 2005 - 6:35 pm: | |
In a posting mood. My 2 cents.
No "bad" experiences at Gaslight.
I've been a half a dozen times, usually in the dining room. Once to the bar but also got dinner.
The food I've had has generally been good, but pricey for what it is - especially in an establishment that is serving liquor - they don't need to make up for that loss a la the BYOB real restaurants.
The "decor" in the dining room is German-inspired, according to my German-American wife. I don't think you'd find anything like it in Berlin, but maybe in the countryside there is something with a vague resemblance. Whenever I sit down and look around, I'm overcome with nostalgia for Brooklyn or St. James Gate, it is so much more pleasant.
The staff has been fine if occasionally lackadaisacal/unattentive - no yelling at us. The owners do not look or act friendly.
The one time I went to the bar I felt like I was in a place where people seemed to be enjoying themselves and it was full. I thought - huh - I guess this is how this place stays in business.
Having said all of the above, Gaslight just seems like an underachiever...as noted in other posts, the demographics are such that a place with the St. James approach - good food, good atmosphere, friendly staff - would be a goldmine, even if Brewpubs generally are not these days.
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susan1014
Supporter
Username: Susan1014
Post Number: 994
Registered: 3-2002
| | Posted on Wednesday, September 28, 2005 - 8:16 pm: | |
I'll echo that, to me, Gaslight is an underachiever and a disappointment.
Furthermore (as is clear from this thread), they seem to treat some patrons far better than others. Maybe they have a private club mentality, and treat you well if they know you or like the way you look?
Our experiences there weren't out-and-out terrible, they were just highly mediocre, with just adequate food, inflexible service (i.e. not responsive to requests for butter, to sit in a different table in the empty dining room, etc.). They didn't make us feel welcome or wanted, and didn't have good enough food/drink/ambience to keep us coming back to see if the service problems represented a few bad nights or an overall attitude.
Interesting to hear that Brett and some others seem to get a far better experience than we ever have. However, I'm a bit offended by the implication that anyone who has had a different experience than you (and speaks of it), must be some sort of malcontent in general.
Actually, we are people who eat out a lot, love restaurants, and have standards that Gaslight is unusually poor at meeting, when we dine there. Your experience may differ. They seem to be inconsistent.
Gaslight could make a lot more money (and fill that empty dining room) if they wanted to make more of us feel at home. Their choice. My choice also -- I'm not likely to go back as long as they seem to offend a significant percentage of the people who give them a try. Glad to hear that they treat the regulars well, but I'm not a regular, and still expect good treatment in return for my dining dollar. |
Brett
Citizen
Username: Bmalibashksa
Post Number: 1929
Registered: 7-2003
| | Posted on Thursday, September 29, 2005 - 9:22 am: | |
I shouldn’t have made is sound as if the people that were treated badly were malcontents.
My curiosity is, as others have said, I’ve never seen an issue or one of these outbreaks that some people speak of. And after reviewing the thread, it looks like there are equal parts “Bad” and “Good” reviews, and the same number of “Mediocre” reviews. Now granted the people that were treated badly are going to more out spoken then those of us that have been treated well.
As I said in an earlier post, I don’t think it’s a “regular” thing or even a “club”, lots of people I know from all walks of life have gone there and had a good time. But the people on the board that say the bar was “Mediocre” are now siding with the crowd that says “Gaslight sucks.”
Everyone here that says how the place could be run better is welcome to build a Brew Pub in town and compete, I’m sure all of your decisions, prices, food, and beers will be perfect. But until you can put the money together to open the utopia that you are planning you’ll have to pick another place to go. It seems to me the Gaslight is doing fine for them and I don’t think that they care to conform to your perfect bar.
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drewdix
Citizen
Username: Drewdix
Post Number: 985
Registered: 7-2001
| | Posted on Thursday, September 29, 2005 - 10:07 am: | |
Yes, they're happy presenting an Applebee's dressed up as a "brew pub", and are content with their clientele as is, even as they succeed in driving lots of people away.
Brett, I think that's what's frustrating, ids that it really has (had) potential. Glad you've escaped unscathed.
I agree that "everyone here that says how the place could be run better is welcome to build a Brew Pub in town and compete", but short of having the collateral for that kind of financing, we can just...not go; and advise our pub hopping associates to do the same. |
bluetang
Citizen
Username: Bluetang
Post Number: 5
Registered: 9-2005
| | Posted on Thursday, September 29, 2005 - 11:45 am: | |
I don't know, all I can tell you is that I had been going to Gaslight for a few years with no incidents. This experience was an eye-opener for sure. I can completely understand how people can have different experiences at the same place. But I had heard negative stories - not about the food or beer, but about the poor service and treatment by the owners. If I witnessed an employee speak to someone like this bartender spoke to me, I'd fire that person on the spot. A no-brainer.
My only recourse is to voice my experience by posting on boards such as this, and to not spend any money there. Word of mouth is also powerful and I'm quite obviously not the first to have a bizarre experience there, as many people have told me about a similar experience (stories not on this board). Just the fact that I took the time to register and write about this nonsense should tell you I feel very strongly that I was treated in a hostile manner. There's no vendetta on my part....I just want to say, hey, there really is something to these stories. I experienced it first-hand. Let me tell you about it..........
So, live and let live, I agree. In the end, when you're in a service business, you don't do your business any favors by treating people rudely. The idea (I think) is to grow your business...and you don't do that by picking off locals one at a time. |
Flik Chik
Citizen
Username: Flikchik
Post Number: 151
Registered: 3-2004
| | Posted on Thursday, September 29, 2005 - 12:13 pm: | |
I reiterate...We have been to Gaslight about once a week over the past 2 years and have witnessed NO INCIDENTS as described in this thread.
How is that statistically possible if so many posters are seeing bad attitude? |
Dave
Supporter
Username: Dave
Post Number: 7493
Registered: 4-1997
| | Posted on Thursday, September 29, 2005 - 12:38 pm: | |
And Flik Chik is a real troublemaker. |
Flik Chik
Citizen
Username: Flikchik
Post Number: 152
Registered: 3-2004
| | Posted on Thursday, September 29, 2005 - 1:01 pm: | |
That I am!!! |
Tom Reingold
Supporter
Username: Noglider
Post Number: 9684
Registered: 1-2003
| | Posted on Thursday, September 29, 2005 - 2:28 pm: | |
Are you seriously asking how it's possible? Doing the math, I find it easy to imagine. Let's say you go there once a week, as you say. I'll guess your average stay is 90 minutes. What are their hours of business? Let's say 11am to 10pm. That's 11 hours a day, so it's 77 hours a week. If one nasty incident happens every two weeks, that's once every 154 hours. You're there 1.9% of their hours of business. I'd assume the nastiness occurs at relatively random times, though there are probably more when the place is busy. They may also tend to come at a certain time, and you may tend not to be there at those times. And if you are there during an incident, I would guess that you're not in earshot of every table, because, after all, you can't listen to all conversations at once. I would also guess that not all of them are extra loud, which means you wouldn't hear them over normal conversations. After your 50th visit or so, you'd have even odds of having been there during an incident, but the incident could happen in a flash while you're talking to your husband or in the ladies' room. After all, you're not going to listen for something like this.
Remember, a business is remembered more for its mistakes than for its successes. They don't have to be very frequent to give a very bad impression. Some business people say that one dissatisfied customer willl tell ten friends who will tell ten friends and so on. It seems prudent to be concerned enough not to make bad impressions, more so than worrying about making good impressions.
Obviously, some businesses and patrons don't agree with that philosophy, and perhaps I can't make a business case that they're wrong, since, after all, some of these businesses manage to survive.
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Hunting
Citizen
Username: Hunting
Post Number: 34
Registered: 9-2002
| | Posted on Thursday, September 29, 2005 - 2:28 pm: | |
I've been going to Gaslight, regularly, since it opened, with kids, and have never had, nor have I witnessed, a problem. It's our first choice for a family dinner or a dinner with a bunch of kids. We are always greeted warmly. Food's great; service is even greater. I once took five 13-year-olds right off the soccer field to Gaslight for dinner. Both owners came over, talked to all the boys about the game and then asked them if they would change their cleats next time. They had every right to suggest this. The kids offered to take off their cleats and they were told it was okay.I've been to the bar with friends and once my friend sent back a glass of wine that was bad and we were all given a free drink. This was a group of men and women, by the way. |
redY67
Citizen
Username: Redy67
Post Number: 3624
Registered: 2-2003
| | Posted on Thursday, September 29, 2005 - 2:39 pm: | |
Hunting, most of the stories of bad incidents are people with young children. Glad to hear you had a great experience...
Tom you are too funny! |
drewdix
Citizen
Username: Drewdix
Post Number: 986
Registered: 7-2001
| | Posted on Thursday, September 29, 2005 - 3:29 pm: | |
I think the word is out to get some positive posters on the MOL Gaslight thread. nothing wrong with it- just an observation. |
Brett
Citizen
Username: Bmalibashksa
Post Number: 1942
Registered: 7-2003
| | Posted on Thursday, September 29, 2005 - 3:45 pm: | |
Not really drew, it just gets old hearing it bashed all the time. |
drewdix
Citizen
Username: Drewdix
Post Number: 988
Registered: 7-2001
| | Posted on Thursday, September 29, 2005 - 9:42 pm: | |
well, a lot of us here think it sucks.
You don't have to "listen" to the bashing by the way.
But I certainly respect your defensiveness- you like it and that's ok.
--DD |
MHD
Citizen
Username: Mayhewdrive
Post Number: 2810
Registered: 5-2001
| | Posted on Thursday, September 29, 2005 - 11:08 pm: | |
We used to go there (without kids) periodically and found it "ok", but nothing special, and rather expensive for mediocre food. We then went there once with a child and was treated ruder than we ever have been treated at ANY restaurant or ANY PUBLIC PLACE or by anybody. With that incident, we swore we would never return and honestly don't feel a place like that deserves to be in business and we will continue to spread the word of our bad experience to as many people as possible. |
Flik Chik
Citizen
Username: Flikchik
Post Number: 153
Registered: 3-2004
| | Posted on Friday, September 30, 2005 - 11:44 am: | |
There is definitely no word out to get positive posters for Gaslight. If you notice, most of us are regulars here on other threads and mostly respectable citizens. (Except for me - see Dave's comments above) We are speaking out against the continual bashing of an institution that we like (if not love).
I find it insulting that you would think that we are shills for Gaslight.
I am thinking of organizing a "Support Gaslight Evening" one of these days - inviting people to come hang and have a few beers in the evil and rude kingdom! |
msg
Citizen
Username: Msg
Post Number: 111
Registered: 8-2001
| | Posted on Friday, September 30, 2005 - 1:35 pm: | |
Don't you guys think the end of this thread has come? |
drewdix
Citizen
Username: Drewdix
Post Number: 989
Registered: 7-2001
| | Posted on Friday, September 30, 2005 - 2:14 pm: | |
Yes msg.
My apologies Chik. |
greenetree
Supporter
Username: Greenetree
Post Number: 5431
Registered: 5-2001
| | Posted on Saturday, October 1, 2005 - 2:37 pm: | |
This "witness" thing is pretty funny. I have only ever "witnessed" one restaurant incident in my life. Not at Gaslight, BTW.
My experiences there have been negative. So, I don't go anymore. To suggest that I brought them on myself, or that others haven't had the same experiences because there were no "witnesses" is ludicrous.
Our discussions with the manger were not held with raised voices. Therefore, who would have heard unless they were listening? Of course, the fact that there was no one in there at the time to hear anything could be another reason.
Could it be that both times I was barred from the dining room while others were allowed in with teenagers in ripped jeans and baseball caps are related to the fact that I was the only white person in my party, while the folks allowed in the dining room were all white?
I know that someone will jump all over this. But, frankly, to defend a place and insist that so many other people who have had a different experience from yours are wrong is just as nuts to me.
I know it should be the end. I just had to throw in my amazement that people aren't allowed to have bad experiences. |
susan1014
Supporter
Username: Susan1014
Post Number: 997
Registered: 3-2002
| | Posted on Saturday, October 1, 2005 - 11:47 pm: | |
I don't care if the thread ends, but would like to see a change of tone. What has bothered me on this thread has been that those who like the place are trying to shut the rest of us up (and vice versa in some cases!), even going as far as casting doubt on the honesty of the detractors.
You love the place, then review it well. Some of us dislike it (with reasons) and see the place as a waste of one of our very few available liquor licenses in town. We both have a right to speak our minds without being attacked. Each time a new thread is started on it, the detractors have as much right to join in as the supporters.
If Gaslight doesn't like its reputation, then it needs to take steps to change it. If it doesn't care, then it shouldn't mind our criticisms. A restaurant has to be strong to routinely make enemies and survive. For reasons unclear to me, Gaslight seems to have that strength.
Still thirsting for a brewpub like the ones that we visit on vacations...We were excited when it first opened, and are still willing to give Gaslight yet another try if I ever get the sense that things have changed (I'll be there in the first week as a show of support if the place is ever sold to new management!). Convince me... |
jeffl
Supporter
Username: Jeffl
Post Number: 1351
Registered: 8-2001
| | Posted on Sunday, October 2, 2005 - 7:28 am: | |
Try Burnet BBQ instead!
Join Your Neighbors for a Day-Long BBQ!
Sunday Oct.2,2005
2:00PM to 9:00PM
At
Burnet BBQ
1844 Springfield Avenue
973-761-6200
BBQ Buffet Includes Beer,Wine, Sangria & Soft Drinks
Live Music on the Back Patio
Tickets can be purchased at the door or in advance at these locations:
Burnet BBQ
Crane’s Delicatessen & Cheese Shoppe
175 Maplewood Avenue•
Mail Boxes Etc.
71 South Orange Avenue
Donations: $45 per person, $25 per student, 12 and under are free.
And no one will be mistreated!! And no one will think they're being mistreated!! And by 9 no one will care if they're mistreated!!
Okay, sorry for the thread drift. You may now resume arguing. |
Tom Reingold
Supporter
Username: Noglider
Post Number: 9739
Registered: 1-2003
| | Posted on Sunday, October 2, 2005 - 10:14 am: | |
Just for fun, consider this question of probability and statistics. If Flik Chik and Brett have gone to this place so often, how often do you think they ought to run into each other?
Seriously, my point about statistics is that in a case like this (owners or staff being rude to customers), "not very often" is a large problem. It indicates an attitude problem on the owner's part, and it says that a random customer has a significant chance of receiving such behavior. The actual probability is a very low number, such as one in thousands, but if you think about it, that's a bit unsettling, at least to a few of us.
But if you want to take your chances, that's fine. If you enjoy the place, please continue to do so. It's good for the owners and staff, and it's good for you.
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