| Author |
Message |
    
moose
Citizen
Username: Moose
Post Number: 137
Registered: 6-2001
| | Posted on Monday, November 3, 2003 - 2:49 pm: | 
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Hello internet savvy MOLers. This topic has been covered, but not for my particular situation. Comcast@Home has no ability to solve my problem sending PDF files (smallish) from my home. We are Mac based, and are completely dumbfounded by their lack of support. They don't even try to help, and keep passing the buck.
So, now we're faced with getting DSL.
Please give recommendations, especially you Mac users. From what I understand (not much, really), there are many factors at play for determining the quality of service.
Thanks! |
Dave Ross
Supporter
Username: Dave
Post Number: 5567
Registered: 4-1998
| | Posted on Monday, November 3, 2003 - 2:56 pm: |
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Speakeasy. You can get a 1.5/256 line for $49/mo. ($59 if you want 2 static IP addresses) |
lseltzer
Citizen
Username: Lseltzer
Post Number: 1862
Registered: 5-2001
| | Posted on Monday, November 3, 2003 - 4:31 pm: |
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Moose: There's no particular reason why Comcast would have anything to do with problems sending PDF files from a Mac. Before you change ISPs and find yourself with the same problem you probably ought to find the real cause. |
moose
Citizen
Username: Moose
Post Number: 138
Registered: 6-2001
| | Posted on Monday, November 3, 2003 - 5:18 pm: |
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What could be the issue? When I send PDF's to AOL accounts, they take forever, if they go through at all. Sending to other providers produce scattered success.
Do you have any idea why this may be happening? I need to be able to send PDF's.
Thanks! |
lseltzer
Citizen
Username: Lseltzer
Post Number: 1864
Registered: 5-2001
| | Posted on Monday, November 3, 2003 - 5:33 pm: |
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You're sending PDF files as attachments to e-mail? How many different e-mail programs have you tried? And send me one. |
moose
Citizen
Username: Moose
Post Number: 139
Registered: 6-2001
| | Posted on Monday, November 3, 2003 - 5:35 pm: |
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OK, I will when I get home. Currently either using Outlook or sending directly from the Comcast webmail. You may be on to something... |
Brett
Citizen
Username: Bmalibashksa
Post Number: 388
Registered: 7-2003
| | Posted on Monday, November 3, 2003 - 5:55 pm: |
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Does Mac have something like WinZip? It's free and will compress your file. |
Dave Ross
Supporter
Username: Dave
Post Number: 5578
Registered: 4-1998
| | Posted on Monday, November 3, 2003 - 6:17 pm: |
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Comcast has eratic e-mail service. I've had trouble receiving files from clients using their network from time to time -- especially larger files (3-8MB). However, I agree with Larry that you need to check it a bit closer. PDFs are used everywhere and shouldn't be a problem on Mac or PC. |
lseltzer
Citizen
Username: Lseltzer
Post Number: 1865
Registered: 5-2001
| | Posted on Monday, November 3, 2003 - 8:19 pm: |
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Outlook? I thought you said you were on a Mac. |
moose
Citizen
Username: Moose
Post Number: 140
Registered: 6-2001
| | Posted on Tuesday, November 4, 2003 - 10:57 am: |
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Larry,
Sorry I couldn't get the PDF to you last night.
Yes, it's Outlook for Mac. What I ended up doing last night was creating a Yahoo account and sending the PDF's from there. Worked fine. The issue seems to be exclusively sending to AOL accounts from either Outlook or from the Comcast webserver. |
Dave Ross
Supporter
Username: Dave
Post Number: 5588
Registered: 4-1998
| | Posted on Tuesday, November 4, 2003 - 11:33 am: |
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Larry, there's Outlook Express for Mac. It's a free version of the more sophisticated Entourage from MS. |
Jerseyfabulous
Citizen
Username: Jerseyfabulous
Post Number: 11
Registered: 9-2003
| | Posted on Tuesday, November 4, 2003 - 11:46 am: |
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Save some cash. I was paying 42.95 for access. A friend @ work said if I just called they would lower the price. I just called and said I was going to switch to another carrier and they gave me 6 months @ 19.99. It is worth the phone call. |
Ignatius J
Citizen
Username: Ignatius_j
Post Number: 122
Registered: 8-2003
| | Posted on Tuesday, November 4, 2003 - 1:35 pm: |
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Does Mac have something like WinZip?
MAC has ZipIt
http://www.maczipit.com/ |
mimosa
Citizen
Username: Mimosa
Post Number: 83
Registered: 5-2001
| | Posted on Tuesday, November 4, 2003 - 9:02 pm: |
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For some reason, tonight I couldn't get on to comcast home page. Kept getting an error saying that page doesn't exist...well it's been set as my homepage for quite a while! I want to check my mail, but don't know how without the little "mail" button on the home page. Is there another path I could take to get my comcast mail?
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SoOrLady
Citizen
Username: Soorlady
Post Number: 137
Registered: 9-2003
| | Posted on Tuesday, November 4, 2003 - 10:19 pm: |
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We're also Mac based, Comcast's only issue must be size of the file, mac or pc shouldn't be an issue. PDF Files can be large and don't compress much. Did they tell you what size files their servers will allow you to send? Do you know how big your .PDF file is? There are work-arounds, the Yahoo account you set up being an easy one. Slightly off topic, have you upgraded to Panther yet? |
steel
Citizen
Username: Steel
Post Number: 395
Registered: 2-2002
| | Posted on Wednesday, November 5, 2003 - 9:17 am: |
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Moose,
I have been sending pdfs and LARGE photoshop files over Comcast for quite a while with
few problems from my Mac (w/ Netscape and Outlook both). It has been my experience that AOL email
service does seem funky at times for some people, (including oddly delayed "reception").
-Thankfully in that regard there seems to be less and less AOL addresses out there to deal with.
-I think that Comcast's problem, (which becomes OUR problem) is that when pressed they will confess that
they know diddly about Macs and so give up easily when trying to advise you.
PS DAVE, -I found that with the "Finder" problem that I had a while ago that when it happened again it was a good idea to not only replace the Finder from a "Clean Install via the System CD" but also replace the "Finder Preferences". I was thus able to keep my original System Folder (with all the third party junk) with those two exceptions. -Seems to be smooth for now. -Regards. |
moose
Citizen
Username: Moose
Post Number: 141
Registered: 6-2001
| | Posted on Wednesday, November 5, 2003 - 10:57 am: |
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SoOrLady,
The PDF's in question are small, half a meg or so. never larger then 2 or so meg. I will be upgrading to Panther shortly (I'm on 10.2 at work)... THIS should be interesting. |
mtierney
Citizen
Username: Mtierney
Post Number: 419
Registered: 3-2001
| | Posted on Wednesday, November 5, 2003 - 3:57 pm: |
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I opted to give Comcast a try last Thursday after 7 years with Aol. Disconnects convinced me that the switch was necessary - as well as so many friends telling me how fast cable was.
WRONG!
Thursday's connection failed. After many phone chats with tech people Comcast sent another teck to the house yesterday. (He would have arrived on Monday where I waited by the phone all day, but apparently when Comcast called prior to arrival, my voice mail picked up since I was on the phone, and the message said the appointment was cancelled since I wasn't at home!)
The modem wasn't installed properly and he said he fixed it up.
Well, now I can get online (obviously writing this response) but all attempts to upgrade my browser to Internet Explorer 6 as prompted has failed. Also the Outlook Express doesn't work either since I can type up an email but can't send it. I get an error message "specified server could not be found". Incidentally I am on an IMac 9.0.
Talked to Comcast awhile ago and he says he doesn't know how to help me. Gave me a telephone number to call Apple direct. Guess what, the operator says the number doesn't work in our area.
I have to go take a walk before I really lose it!
My mother used to tell me "to leave well enough alone". |
viva
Citizen
Username: Viva
Post Number: 313
Registered: 5-2001
| | Posted on Wednesday, November 5, 2003 - 4:39 pm: |
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My comcast e-mail was down last night and this morning but its back up. |
Dave Ross
Supporter
Username: Dave
Post Number: 5609
Registered: 4-1998
| | Posted on Wednesday, November 5, 2003 - 7:42 pm: |
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I don't think there is an Explorer 6 for Mac. You will be better off installing Safari. |
ashear
Citizen
Username: Ashear
Post Number: 771
Registered: 5-2001
| | Posted on Thursday, November 6, 2003 - 9:15 am: |
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Have you chekced to make sure you have the server names netered correctly? Outgoing should be smtp.comcast.net. Incoming (POP) server should be mail.comcast.net. I've had comcast for years and its okay, but no more than that. Their tech support is pretty lousy. Whenever we have had a problem they have always head to send it on to a higher level who you can never get to talk to. I've thought about switching to DSL but I hear mixed things about that too so I've never gotten motivated to try it. |
lseltzer
Citizen
Username: Lseltzer
Post Number: 1875
Registered: 5-2001
| | Posted on Thursday, November 6, 2003 - 9:24 am: |
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If he had his mail server settings wrong none of his mail would be working. He claims it's only PDF files. |
ashear
Citizen
Username: Ashear
Post Number: 776
Registered: 5-2001
| | Posted on Thursday, November 6, 2003 - 1:01 pm: |
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I was responding to Mtierney's sever not found error |
mtierney
Citizen
Username: Mtierney
Post Number: 421
Registered: 3-2001
| | Posted on Thursday, November 6, 2003 - 8:25 pm: |
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Spent another 45 minutes on the phone with comcast help and actually thought we were getting somewhere. Seems I downloaded outlook express 5.0.6 for Mac yesterday from the Mactopia site and comcast says it is totally out of date. The teck had no info on what I had installed. She suggested I download a later version.
When I recover from today's stress, I'll try again tomorrow.
Fortunately my old email account at AOL is working fine. When I notify Aol that I have switched servers, will I lose this account?
|
Dave Ross
Supporter
Username: Dave
Post Number: 5621
Registered: 4-1998
| | Posted on Friday, November 7, 2003 - 12:09 am: |
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Microsoft software for Mac is like war. Only use it as a last resort.
Try Eudora mail. Unlike MS and Comcast, it actually has cogent instructions online. It's free.
http://www.eudora.com/download/ |
ashear
Citizen
Username: Ashear
Post Number: 780
Registered: 5-2001
| | Posted on Friday, November 7, 2003 - 8:27 am: |
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I use Eudora for windows and love it. Never touch the MS virus magnet crapola. |
lseltzer
Citizen
Username: Lseltzer
Post Number: 1878
Registered: 5-2001
| | Posted on Friday, November 7, 2003 - 9:45 am: |
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You're actually more subject to mail worms with Eudora for Windows than you are with any version of Outlook/Outlook Express from the last 2-3 years. Virtually all of mail worms rely on users launching an attached executable. Outlook and Outlook Express strip all these executables and block progammatic access to the address book without explicit user permission. The only reason these worms spread are from users running very old and unpatched versions of Outlook and users running non-Microsoft programs like Eudora. |
Tom Reingold the prissy-pants
Citizen
Username: Noglider
Post Number: 994
Registered: 1-2003
| | Posted on Friday, November 7, 2003 - 12:45 pm: |
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Larry, how old do you consider very old? It seems that Outlook was running dangerous attachments only a little over a year ago. You and I keep current, but not everyone does.
I use Netscape for email, and I like the fact that running an executable is slightly inconvenient. No one should ever do it.
Tom Reingold
There is nothing
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monster
Citizen
Username: Monster
Post Number: 47
Registered: 7-2002
| | Posted on Friday, November 7, 2003 - 2:07 pm: |
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If you are on a Mac, upgrade to Jag, Panther if you can (buy a new Mac if you have too).
For surfing the web and simple email use Mozilla, for good email use Entourage or Six Degrees. IE sucks and always has, sometimes you have no choice, though this is less and less the case nowdays.
PDF's are already compressed, however using a compression utility such as Stuffit will help when sending it through email, you can always stuff it as a self extracting file Mac or Windows users can open.
For a final thought, AOL SUCKS! I get it for free and still never use it. |
lseltzer
Citizen
Username: Lseltzer
Post Number: 1880
Registered: 5-2001
| | Posted on Friday, November 7, 2003 - 2:50 pm: |
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If you bought or patched Outlook or Outlook Express in the last 2.5-3 years you're essentially immune from almost all of the recent attacks. Outlook 97 cannot be fixed though, and nobody should be using it. |
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