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Message |
    
zolla
Citizen
Username: Zolla
Post Number: 3
Registered: 7-2004
| | Posted on Tuesday, January 11, 2005 - 2:19 pm: | 
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Yes I went there,thinking that maybe this time be it would be different, (NOT). I have been there three times in the last week trying to get some help in buying kitchen cabinets and have left there each time bewildered.
I had to play ring around the aisle to catch someone's eye to even ask a question and was always given the pat answer "this is not my dept". What ever happened to CUSTOMER SERVICE ?. And to make matters worse the manager informed me that the Lowe's (at the old Bradlees site)is not coming. Rte.22 no better.
I'm mad as HELL. Is this just a local issue or is it the same in surrounding towns? |
Beans
Citizen
Username: Nalini
Post Number: 32
Registered: 11-2004
| | Posted on Tuesday, January 11, 2005 - 2:29 pm: |
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I hear your pain, we went to Home Depot Expo last night to finalize an order for blinds and after about 1/2 hour of waiting for her to change and update the order, she claimed she didn't know how and we should come back when the manager is there. I was stunned. |
redY67
Citizen
Username: Redy67
Post Number: 550
Registered: 2-2003
| | Posted on Tuesday, January 11, 2005 - 2:44 pm: |
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zolla try the Home Depot on Rt 22 near the TJ Max. They are 1,000 times better. I have been there twice and have had great experiences both times. |
Bobkat
Supporter
Username: Bobk
Post Number: 7198
Registered: 5-2001
| | Posted on Tuesday, January 11, 2005 - 2:48 pm: |
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I believe that HD suggests making an appointment when buying/planning a kitchen. I would call.
Our experience has been that the store on Route 10 in East Hanover is much better than either of the Union stores. |
Tom Reingold
Supporter
Username: Noglider
Post Number: 5093
Registered: 1-2003
| | Posted on Tuesday, January 11, 2005 - 2:50 pm: |
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Home Depot used to boast a policy that they will never claim "not my department." Do they still?
About a year ago, there was a long thread, complaining about the Vauxhall Home Depot. The initiator printed the thread out and brought it to the manager. Maybe he also sent it to HQ. I don't remember clearly. In any case, we got promises for improvement. We haven't received.
The problem is deeply rooted in that place. They are not interested in satisfying customers. They prefer to wipe their hands quickly with, "I don't know and I don't know who knows." |
Just The Aunt
Supporter
Username: Auntof13
Post Number: 431
Registered: 1-2004
| | Posted on Tuesday, January 11, 2005 - 3:48 pm: |
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Go to East Hanover (Route 10). My brother's a contractor and he use to use the Union Store. He finally got fed up with them a few years ago and hasn't been back since. |
jjkatz
Citizen
Username: Jjkatz
Post Number: 532
Registered: 12-2003
| | Posted on Tuesday, January 11, 2005 - 4:10 pm: |
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At least the SA store brightened up the lighting and (I think) painted the floors. The place looks a little brighter and cleaner these days. Now if they'd only lose that Nathan's... |
mammabear
Citizen
Username: Mammabear
Post Number: 161
Registered: 5-2001
| | Posted on Tuesday, January 11, 2005 - 4:30 pm: |
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We used Expo when we renovated 2 bathrooms a couple of years ago. The whole process was a total nightmare, Our consultant ordered twice as much tile as we neede for one bath room and we were about 20% on the other one. When I went to return my overage, they told me no returns. I always waited for hours there, The service was horrible and none of the employees knew anything.
I would never go back there again. |
malone
Citizen
Username: Malone
Post Number: 260
Registered: 5-2001
| | Posted on Tuesday, January 11, 2005 - 4:37 pm: |
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There is a small Home Depot on South Avenue in Cranford. It is more like a very large hardware store, and does not carry lumber, etc. They do have kitchen stuff (cabinets, countertops, etc.) I have been helped right away with good service there (for a countertop) on two occasions. |
tabby
Citizen
Username: Tabby
Post Number: 168
Registered: 8-2001
| | Posted on Tuesday, January 11, 2005 - 7:01 pm: |
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About 2 years ago I went to HD on Springfield Ave for mums...as in chrysanthemums.....
Noone knewwhat they were. Certainly not the garden dept., then anyone else for that matter. I called the manager and of course he said next time I come in I should ask for him, blah,blah, etc.
I don't like it there at all but it is close by. I decided to use it only fo rsomething I can take from a shelf. Anything requiring more contact I would go elsewhere.
Tabby |
blackcat
Citizen
Username: Blackcat
Post Number: 281
Registered: 6-2001
| | Posted on Tuesday, January 11, 2005 - 7:01 pm: |
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Gp to Jaeger Kitchens and deal with people who know what they are selling.... |
papayagirl
Citizen
Username: Papayagirl
Post Number: 293
Registered: 6-2002
| | Posted on Tuesday, January 11, 2005 - 10:35 pm: |
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The Lowe's isn't coming? =-(
Did he say why? The lack of progress lately on the Bradlees site seemed like a bad sign. Such a bummer. |
zolla
Citizen
Username: Zolla
Post Number: 4
Registered: 7-2004
| | Posted on Tuesday, January 11, 2005 - 11:40 pm: |
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The Vauxhall Manager said there was a problem regarding land acquistion that had derailed the project.....so no reprieve for us....there has got to be a better way.... |
greenetree
Supporter
Username: Greenetree
Post Number: 3650
Registered: 5-2001
| | Posted on Wednesday, January 12, 2005 - 4:07 am: |
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Kitchen Expo on the Rt. 22 island is fabulous (and shares a parking lot with the most wonderful diner). See Danielle - she's great to work with from the largest to the smallest budget.
Sears Hardware in Essex Green is a good alternative to HD.
I go to Home Despot about once a year. A few months ago, I needed a simple lamp shade, right off the shelf. No such thing at HD, of course. Long story short, after much agita at the cash register and waiting 20 minutes for a manager who never showed up, I ended up calling the store from my cell phone and demanding to speak with a manager. That got attention, but why did it have to come to that? |
thegoodsgt
Citizen
Username: Thegoodsgt
Post Number: 726
Registered: 2-2002
| | Posted on Wednesday, January 12, 2005 - 8:48 am: |
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Customer service everywhere sucks. The work ethic is dead. |
LilRedCorvette
Citizen
Username: Lilredcorvette
Post Number: 170
Registered: 2-2004
| | Posted on Wednesday, January 12, 2005 - 9:55 am: |
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I travel down to Woodbridge to Lowe's now - don't even bother with Home Depot unless I need something small.
I was just at Lowe's on Saturday. There really is no comparison, people are nice and knowledgeable, the merchandise is such a step up from Home Depot.
Just take the GSP down to exit 130, take the 9 Northbound, right at the first set of lights, pass the Woodbridge Mall and Lowe's is up on your left hand side in the Wegman's Mall. It's a bit of a hike but worth it if you ask me. |
Mark Fuhrman
Citizen
Username: Mfpark
Post Number: 1114
Registered: 9-2001
| | Posted on Wednesday, January 12, 2005 - 10:50 am: |
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The last time we had a negative HD discussion like this, I sent a letter to the President along with copies of the comments and a link to the site. With most companies that at least gets a polite response--with HD, nothing. Even with Verizon Wireless someone at the President's office once called me to follow-up, and they are no paragon of customer service virtue. This HD fish is rotting from the head down. |
Ukealalio
Citizen
Username: Ukealalio
Post Number: 1667
Registered: 6-2003
| | Posted on Wednesday, January 12, 2005 - 11:29 am: |
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Mark-You want rotten ?, try negotiating a transportation contract with them. They only believe in them making a profit for themselves, their vendors are lucky to just talk to them and should provide services for free. |
marian
Citizen
Username: Marian
Post Number: 543
Registered: 9-2001
| | Posted on Wednesday, January 12, 2005 - 12:38 pm: |
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We call it HOME DESPOT and will not shop there anymore. I hope somebody prints out this thread and sends it in. I can't be bothered... |
court07040
Citizen
Username: Court07040
Post Number: 178
Registered: 8-2003
| | Posted on Wednesday, January 12, 2005 - 12:48 pm: |
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To be fair, I've been to the home depots on rt. 10, rt. 22, and one in Norwalk CT. I had good experiences at all of them. Helpful salespeople, etc. The fact is that the Vauxhall Home Depot just sucks. It's a staffing problem. |
Derek
Citizen
Username: Derek
Post Number: 79
Registered: 5-2003
| | Posted on Wednesday, January 12, 2005 - 1:06 pm: |
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It's definitely a staffing problem when the staff don't know who else works there.
I was in the electrical department one time at the VauxHall store, asking an orange-aproned employee for help. She gave me the 'not my dept line and pointed to someone else down the aisle to help me...who turned out to be a customer! |
mem
Citizen
Username: Mem
Post Number: 4506
Registered: 5-2001
| | Posted on Wednesday, January 12, 2005 - 1:41 pm: |
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I started a thread last year on Home Depot, got tons of responses, printed it out and sent it to the president.
They wrote back, made promises, service improved slightly for a month or two, and then back to horrible again.
Forget that place. |
Chris Prenovost
Citizen
Username: Chris_prenovost
Post Number: 239
Registered: 7-2003
| | Posted on Wednesday, January 12, 2005 - 2:43 pm: |
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Agreed. The Home Depot on Springfield is terrible. Every time I used to go there, I got atrocious service. Their staff is the worst of any store I have ever dealt with.
The one on route 10 is much better.
Common problem with HD's: They come into town, kill all the competition, drive all the local hardware stores out of business, and when they have a monopoly, cut staffing.
When you're a monopoly, you can tell the customer to take a hike. Look at Microsoft. |
Derek
Citizen
Username: Derek
Post Number: 81
Registered: 5-2003
| | Posted on Wednesday, January 12, 2005 - 4:32 pm: |
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When I go to Home Depot on VauxHall, I have very low expectations with staff. I have been helped here and there since coming to this store. In other words, it's a crapshoot. |
Michael Janay
Citizen
Username: Childprotect
Post Number: 1438
Registered: 1-2003
| | Posted on Wednesday, January 12, 2005 - 5:17 pm: |
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I was just in Florida and had to go to HD there...
What a wonderful experience it was! English speaking sales associates, everyone helpful and smiling, I asked someone stocking a shelf where the Aluminum duct tape was, and he stopped what he was doing and took me all the way across the store to the exact aisle and shelf where I found what I needed. Then I bought a new microwave and the cashier sent someone out to my car to help me load it in even though I said I could handle it... She said "its no problem, we're here to help" I almost fell over. I did fall over when the guy who loaded the microwave in to my car wouldn't take a tip. He said it was his job to help, and thanked me for offering.
CUstomer service isn't dead, its dead HERE in NJ! |
Moose11217
Citizen
Username: Moose11217
Post Number: 42
Registered: 12-2002
| | Posted on Wednesday, January 12, 2005 - 9:47 pm: |
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I go to the HD in Union pretty regulary, but never with the intention of getting help from anybody - only to buy stuff I'm familiar with and can find on my own. If I need advice I'll go to the ace hardware store over on Freeman Street in Orange (just off Valley). There are usually a couple guys there that are happy to chat about whatever, give advice, help you find stuff. A good old school hardware store I wish we had in SO/M. Or something like Sid's in Brooklyn. |
Zoesky1
Citizen
Username: Zoesky1
Post Number: 615
Registered: 6-2003
| | Posted on Wednesday, January 12, 2005 - 10:33 pm: |
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The HD on Rt 22 in the Watchung plaza is pretty good. I go that plaza regularly because it's great -- it's also got a Target, a huge clean Stop n Shop, a Borders, and DSW for shoe fixes. |
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