| Author |
Message |
    
Derek
Citizen
Username: Derek
Post Number: 122
Registered: 5-2003
| | Posted on Monday, January 17, 2005 - 12:24 pm: | 
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I waited half an hour for a "technician" who assessed I needed a serviceman (for the fourth time) for our basement tv because we can't get a signal. And they were just out here last month to fix the same problem!
I was transferred to service and got disconnected. You'd think they would consider calling me back since they confirmed my phone number or at least told me the extension number to make it a little easier than having to wait another thirty minutes to go through the same bother with another "technician."
My wife ended up emailing them our issue -- which will take days for them to respond.
Is Comcast's CS as bad as this? |
singlemalt
Citizen
Username: Singlemalt
Post Number: 791
Registered: 12-2001
| | Posted on Monday, January 17, 2005 - 7:33 pm: |
|
I have DirecTV and have found their customer service to be very good (especially compared to cable). |
max
Citizen
Username: Max
Post Number: 95
Registered: 11-2003
| | Posted on Monday, January 17, 2005 - 9:20 pm: |
|
Comcast are worse if anything |
Analog01
Citizen
Username: Analog01
Post Number: 13
Registered: 11-2004
| | Posted on Monday, January 17, 2005 - 10:22 pm: |
|
I've had Direct TV for over a year now, and never had problems with customer service. I had a problem with reception on one of two receivers, and they were quite helpful and talked me through troubleshooting. Turned out I was able to fix the problem myself - it was a faulty connector on the cable (not properly crimped). Once I fixed it, worked great. |
Tom Reingold
Supporter
Username: Noglider
Post Number: 5168
Registered: 1-2003
| | Posted on Tuesday, January 18, 2005 - 4:44 pm: |
|
Does DirecTV offer internet access? |
Paddy
Citizen
Username: Paddy
Post Number: 189
Registered: 5-2001
| | Posted on Tuesday, January 18, 2005 - 4:53 pm: |
|
They do have internet access but it's very pricey. I think the hardware investment is in the $600 range. Then like $60 a month |
sportsnut
Citizen
Username: Sportsnut
Post Number: 1706
Registered: 10-2001
| | Posted on Tuesday, January 18, 2005 - 4:56 pm: |
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I think they offer it through a company called Direcway. It is expensive.
http://hns.getdway.com/htb_two.html
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